Andrew Dietrich commented,
Hi Brian, Just to double check, are you using the ZAT tools to run a preview locally? https://support.zendesk.com/hc/en-us/articles/115012793547 If so, we don't actually mention the use of a be...
Andrew Dietrich commented,
Hi Renée! The forwarding rules set up in this doc are very straightfoward; it will only forward mail sent after the rule was established. If you'd like to import old email, you can use the Gmail co...
Andrew Dietrich commented,
Hi Brian, This might be a little tricky because you can't directly use the users endpoint to update an identity, such as a phone number. You need to use the update identities endpoint, which can on...
Andrew Dietrich commented,
Hi Akhil, You cannot set the assignee or priority directly, but you can pass data such as tags: https://developer.zendesk.com/embeddables/docs/ios/requests#add-tags-to-the-ticket So, you could for ...
Andrew Dietrich commented,
Hi Peter, I'm sorry to hear the JIRA integration can't suit your workflow anymore. I believe using other directories even in previous versions fell into a "workaround" territory, which is...
Andrew Dietrich created an article,
Issue Symptoms When you have restricted content that you want your users to be able to search for in the Web Widget, you can allow them access using a JWT authentication workflow. However, when the...
Andrew Dietrich commented,
Hi Sandeep, Currently, once the web widget has been initialized, all of the "settings" methods will no longer work. That includes all of the methods listed here: https://developer.zendesk...
Andrew Dietrich commented,
Hi Kevin, You do not need to reupload the service account JSON ever again, so theoretically if you are already set up then losing the JSON file is not a huge issue. If you ever uninstall the integr...
Andrew Dietrich commented,
Hi David & Lorraine, Unfortunately there isn't a method to prevent the jira_escalated label from being added, it's hard-coded into the integration. I don't forsee any problems with manually rem...
Andrew Dietrich commented,
Hi Ned, Sorry to hear about those issues - they sound pretty bizarre. Just to confirm, can you make sure you're on the most up to date version of the app (1.21, as of this writing?) Also, do you kn...