Andrew Dietrich
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Activity overview
Latest activity by Andrew Dietrich-
Andrew Dietrich commented,
Hey Matt, Unfortunately we wouldn't capture that by default. The workaround detailed in this post includes OS data, though.
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Andrew Dietrich commented,
Hey Matt, To clarify since you mentioned mobile OSs -- are these requests that are via the mobile Help Center access through a browser, or are they requests from a Mobile SDK implementation? The tw...
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Andrew Dietrich commented,
Hi Jeremy, Looks like you added an extra { bracket before subject. Subject should be contained directly within the request object, so you can just delete it and the JSON should be parsable now. You...
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Andrew Dietrich commented,
Hi Jeremy, Yep, uploads are attached files. The custom fields array can be placed anywhere in the ticket/request object, as long as it's not contained within anything else (i.e. it needs to be on t...
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Andrew Dietrich commented,
Hi Jeremy, I've taken a look at some logs of the requests you are sending in and it looks like you are sending in a lot of this information, such as the ticket type and custom fields, within the co...
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Andrew Dietrich commented,
Hi Adam, I see that you have a ticket with Support right now. It looks to be solved so hopefully you've figured this out, but if you are still having issues feel free to update that ticket!
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Andrew Dietrich commented,
Hi Ryan, You're correct, at the moment the Core API OAuth flows require a user to either authorize via a UI (in the auth code/implicit grant flow) or directly via API in the password grant flow typ...
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Andrew Dietrich commented,
Hi Jeremy, This is a bug that I'm currently working with our developers to resolve. It appears that inputting the hash mark (#) before the ticket ID will break the integration. You can fix it for n...
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Andrew Dietrich commented,
Hi Brian, The OR operator will work if you run one search with two different values for the same field, e.g.: description:"pink elephant" description:"red otter" Otherwise, as y...
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Andrew Dietrich commented,
Hi Edson, I see that you currently have a ticket on this assigned to Paulo. Paulo will follow up with you as soon as he can!