Andrew Dietrich
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Activity overview
Latest activity by Andrew Dietrich-
Andrew Dietrich commented,
Hi Sajan, The coloring of the text looks good from what I can see, but I can't see the end of your code -- are you using the closing script tag? And what are the errors?
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Andrew Dietrich commented,
Hi Sowmya, I am going to reach out to you in a ticket to follow up on this -- you should get an email shortly. Thanks!
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Andrew Dietrich commented,
Hi Sowmya, Very few of our APIs use a websocket connection and none of them to my knowledge are called the agent session API. Could you provide a link to the documentation you are working with?
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Andrew Dietrich commented,
Hi Matt, By default, youtube embed code looks like this, with fixed values for height and width in the style: <iframe width="1249" height="703" src="https://www.youtube....
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Andrew Dietrich commented,
Hey Matt, Unfortunately we wouldn't capture that by default. The workaround detailed in this post includes OS data, though.
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Andrew Dietrich commented,
Hey Matt, To clarify since you mentioned mobile OSs -- are these requests that are via the mobile Help Center access through a browser, or are they requests from a Mobile SDK implementation? The tw...
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Andrew Dietrich commented,
Hi Jeremy, Looks like you added an extra { bracket before subject. Subject should be contained directly within the request object, so you can just delete it and the JSON should be parsable now. You...
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Andrew Dietrich commented,
Hi Jeremy, Yep, uploads are attached files. The custom fields array can be placed anywhere in the ticket/request object, as long as it's not contained within anything else (i.e. it needs to be on t...
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Andrew Dietrich commented,
Hi Jeremy, I've taken a look at some logs of the requests you are sending in and it looks like you are sending in a lot of this information, such as the ticket type and custom fields, within the co...
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Andrew Dietrich commented,
Hi Adam, I see that you have a ticket with Support right now. It looks to be solved so hopefully you've figured this out, but if you are still having issues feel free to update that ticket!