Andrew Dietrich
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Total activity132
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Last activity
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Activity overview
Latest activity by Andrew Dietrich-
Andrew Dietrich commented,
Hi Alon,Please see our documentation here: https://developer.zendesk.com/embeddables/docs/android-support-sdk/help_center#configure-the-ticket-form You still pass the data via a RequestActivity.b...
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Andrew Dietrich commented,
Hi Dmitry, Internal notes are an agent-only feature, and the SDKs are designed for end-user use only. There also isn't a great way to combine the REST API with the SDK. Could you go into your use ...
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Andrew Dietrich commented,
Hi Garrison, The most likely culprit is the identity being changed between the first request and the subsequent ones. Do you have your identity setting code handy? Also, when did you last test this?
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Andrew Dietrich commented,
Hi Sajan, The coloring of the text looks good from what I can see, but I can't see the end of your code -- are you using the closing script tag? And what are the errors?
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Andrew Dietrich commented,
Hi Sowmya, I am going to reach out to you in a ticket to follow up on this -- you should get an email shortly. Thanks!
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Andrew Dietrich commented,
Hi Sowmya, Very few of our APIs use a websocket connection and none of them to my knowledge are called the agent session API. Could you provide a link to the documentation you are working with?
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Andrew Dietrich commented,
Hey Matt, Unfortunately we wouldn't capture that by default. The workaround detailed in this post includes OS data, though.
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Andrew Dietrich commented,
Hey Matt, To clarify since you mentioned mobile OSs -- are these requests that are via the mobile Help Center access through a browser, or are they requests from a Mobile SDK implementation? The tw...
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Andrew Dietrich commented,
Hi Jeremy, Looks like you added an extra { bracket before subject. Subject should be contained directly within the request object, so you can just delete it and the JSON should be parsable now. You...
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Andrew Dietrich commented,
Hi Jeremy, Yep, uploads are attached files. The custom fields array can be placed anywhere in the ticket/request object, as long as it's not contained within anything else (i.e. it needs to be on t...