Andrew Dietrich commented,
Hi Ryan, You're correct, at the moment the Core API OAuth flows require a user to either authorize via a UI (in the auth code/implicit grant flow) or directly via API in the password grant flow typ...
Andrew Dietrich commented,
Hi Jeremy, This is a bug that I'm currently working with our developers to resolve. It appears that inputting the hash mark (#) before the ticket ID will break the integration. You can fix it for n...
Andrew Dietrich commented,
Hi Brian, The OR operator will work if you run one search with two different values for the same field, e.g.: description:"pink elephant" description:"red otter" Otherwise, as y...
Andrew Dietrich commented,
Hi Edson, I see that you currently have a ticket on this assigned to Paulo. Paulo will follow up with you as soon as he can!
Andrew Dietrich commented,
Hi Jitendra, What initially stands out to me is that you are using both the gradle and maven methods of integrating the SDK. Can you try just one or the other to see if that helps? If not, could yo...
Andrew Dietrich commented,
Hi Jeff, Unfortunately I am not fully understanding your request. The logout flow should result in a redirect, i.e. a 302 FOUND, not a GET. The logout URL is simply where the user should land after...
Andrew Dietrich commented,
Hi Renée! The forwarding rules set up in this doc are very straightfoward; it will only forward mail sent after the rule was established. If you'd like to import old email, you can use the Gmail co...
Andrew Dietrich commented,
Hi Brian, This might be a little tricky because you can't directly use the users endpoint to update an identity, such as a phone number. You need to use the update identities endpoint, which can on...
Andrew Dietrich commented,
Hi Akhil, You cannot set the assignee or priority directly, but you can pass data such as tags: https://developer.zendesk.com/embeddables/docs/ios/requests#add-tags-to-the-ticket So, you could for ...
Andrew Dietrich commented,
Hi Peter, I'm sorry to hear the JIRA integration can't suit your workflow anymore. I believe using other directories even in previous versions fell into a "workaround" territory, which is...