smith john

The "Forbidden" error with /api/v2/any_channel/channelback/report_error.json happens due to missing any_channel:write scope. Ensure this scope is enabled in your app's settings. If it’s not visible, check with your Zendesk admin or reauthorize your OAuth token after updating permissions.

For the missing instance_push_id, verify your event callback setup and ensure the payload is being received correctly. Use tools to inspect incoming events and confirm the endpoint is registered properly. If unresolved, contact Zendesk support with details for further assistance.

Hey Spartan, have you tried adding any_channel:write directly in your OAuth permissions? Missing instance_push_id could be in metadata fields or may need a separate request. Reviewing all callback metadata is often helpful here.