Frank Scarfone
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Activity overview
Latest activity by Frank Scarfone-
Frank Scarfone commented,
Thanks for the reply Wes. Yes, so my current mockup, our header is one solid color, with our logo and the zendesk login. I'd like to be able to change the header color and logo for each category (i...
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Frank Scarfone commented,
Just wondering if anyone knows of a way to customize the design based on the category? I wanted to do a different header depending on which category our user selects. I assume different brands woul...
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Frank Scarfone commented,
Yeah, it works fine for end-users and anonymous visitors, but not light agents or admins. I remember one of my coworkers had contacted Zopim about this at one point in time, and it was only after t...
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Frank Scarfone commented,
Sure. My intention was for my tier 1 agents (light agents) to be able to chat with our tier 2 agents (admins) from the chat bubble at the bottom of our support page, since they're in different cit...
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Frank Scarfone commented,
Is there a way to make the Zopim chat button available to my agents and admins as well?