Tobias Eriksson commented,
Hi! Yeah, I would like to have a topic that anyone can view, but only the agents and managers can create posts in that topic. Is this possible? We want to use that topic for news and release notes ...
Tobias Eriksson commented,
I would love an option so I can make agents and managers the only ones who can write in a specific topic. Like your Announcements or have I missed any settings / feature for this?
Tobias Eriksson commented,
Hello! We do the same, we create the user and organization before they have any tickets. What we do is that we have the API create 3 things. The organization, the user and a first ticket. We then ...
Tobias Eriksson created a post,
Hi, I'm thinking of displaying the article editor instead of the article author in our help center. But when i change {{article.author.name}} to {{article.editor.name}} i get an error. It says tha...
Tobias Eriksson commented,
Thank you! Been looking for a way to do this a couple of days now!!! Cheers! I changed the JS from <li> to <p> and it looks like it works as well!
Tobias Eriksson commented,
Ha Ha, we already use Nexmo as our SMS provider :)
Tobias Eriksson commented,
That's twice today you helped me Phil, thank you!
Tobias Eriksson commented,
Yes! Thank you! Did not see that condition since it's in the bottom; "Other" - but it works like a charm!
Tobias Eriksson created a post,
Would love a trigger condition "Ticket created by" and then be able to chose a specific agent. We create a lot of tickets on behalf of our users, and not always assign them to a group or...
Tobias Eriksson created a post,
We would like to see which email address a comment was sent to. If you change the primary email address there is no way to see which address an old ticket or comment was sent to. If you press &qu...