Tobias Eriksson
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Activity overview
Latest activity by Tobias Eriksson-
Tobias Eriksson commented,
Hello! It can be in the first note. It would make our technical support a lot faster. If we wan't it to be tags I guess we can build triggers for that in Zopim?
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Tobias Eriksson created a post,
Complete user info in first Zendesk internal note
We would love to have the complete user info from Zopim in the first Internal note in Zendesk, including Browser and OS.
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Tobias Eriksson created a post,
Change text on rate this chat button
AnsweredCan the text on the Rate this chat-button be changed? Our customers does not realize that they have to click the button to do the rating. They simple just write an additional message in the chat an...
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Tobias Eriksson commented,
Hi! Yeah, I would like to have a topic that anyone can view, but only the agents and managers can create posts in that topic. Is this possible? We want to use that topic for news and release notes ...
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Tobias Eriksson commented,
I would love an option so I can make agents and managers the only ones who can write in a specific topic. Like your Announcements or have I missed any settings / feature for this?
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Tobias Eriksson created a post,
Article editor instead of author
Hi, I'm thinking of displaying the article editor instead of the article author in our help center. But when i change {{article.author.name}} to {{article.editor.name}} i get an error. It says tha...
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Tobias Eriksson commented,
Thank you! Been looking for a way to do this a couple of days now!!! Cheers! I changed the JS from <li> to <p> and it looks like it works as well!