Tobias Eriksson
- Total activity 133
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 73
- Subscriptions 45
Activity overview
Latest activity by Tobias Eriksson-
Tobias Eriksson commented,
Hello! It can be in the first note. It would make our technical support a lot faster. If we wan't it to be tags I guess we can build triggers for that in Zopim?
-
Tobias Eriksson created a post,
Complete user info in first Zendesk internal note
We would love to have the complete user info from Zopim in the first Internal note in Zendesk, including Browser and OS.
-
Tobias Eriksson created a post,
Change text on rate this chat button
AnsweredCan the text on the Rate this chat-button be changed? Our customers does not realize that they have to click the button to do the rating. They simple just write an additional message in the chat an...
-
Tobias Eriksson commented,
Hi! Yeah, I would like to have a topic that anyone can view, but only the agents and managers can create posts in that topic. Is this possible? We want to use that topic for news and release notes ...
-
Tobias Eriksson commented,
I would love an option so I can make agents and managers the only ones who can write in a specific topic. Like your Announcements or have I missed any settings / feature for this?
-
Tobias Eriksson commented,
Hello! Sorry to say but the fix doesnt seem to work. Zopim agent interface does not find the Zendesk end user when they use a secondary e-mail to chat with us.
-
Tobias Eriksson commented,
Sounds great! Thanks!
-
Tobias Eriksson commented,
I already have a ticket with you, #1311179 "Unfortunately, Zopim only allows one email address per user. That means that it will only look for the one being shared from the Zendesk side, which will...
-
Tobias Eriksson commented,
Hi Harish, Our users in Zendesk sometimes have more than one e-mail. The Zopim agent interface only reads the primary e-mail. So when a customer chats using a secondary e-mail it looks in Zopim tha...
-
Tobias Eriksson created a post,
[COMPLETED] Read more than one e-mail address from Zendesk
CompletedMany of our users have more than one e-mail in Zendesk, but Zopim only reads the primary address of the user in Zendesk. Would be great if Zopim could also read the secondary addresses.