Tobias Eriksson
- Total activity 141
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Activity overview
Latest activity by Tobias Eriksson-
Tobias Eriksson created a post,
Complete user info in first Zendesk internal note
We would love to have the complete user info from Zopim in the first Internal note in Zendesk, including Browser and OS.
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Tobias Eriksson created a post,
Change text on rate this chat button
AnsweredCan the text on the Rate this chat-button be changed? Our customers does not realize that they have to click the button to do the rating. They simple just write an additional message in the chat an...
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Tobias Eriksson commented,
Hello! Sorry to say but the fix doesnt seem to work. Zopim agent interface does not find the Zendesk end user when they use a secondary e-mail to chat with us.
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Tobias Eriksson commented,
Sounds great! Thanks!
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Tobias Eriksson created a post,
Color on the tickets from Zendesk
When viewing what tickets a customer has in Zendesk in the Zopim agent interface "solved" tickets is grey, "open" is red, but "new" is also grey - it would be easier a...
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Tobias Eriksson created a post,
Trigger for Agent idle / unresponsive
Sometimes an agent gets distracted and does other things and does not leave the chat. Or just forgets to leave the chat room when the agent thought the chat was over. This means that they can easi...
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Tobias Eriksson commented,
+1
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Tobias Eriksson commented,
I already have a ticket with you, #1311179 "Unfortunately, Zopim only allows one email address per user. That means that it will only look for the one being shared from the Zendesk side, which...
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Tobias Eriksson commented,
Hi Harish, Our users in Zendesk sometimes have more than one e-mail. The Zopim agent interface only reads the primary e-mail. So when a customer chats using a secondary e-mail it looks in Zopim tha...
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Tobias Eriksson created a post,
Read more than one e-mail address from Zendesk
CompletedMany of our users have more than one e-mail in Zendesk, but Zopim only reads the primary address of the user in Zendesk. Would be great if Zopim could also read the secondary addresses.