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James Fennell

Joined Jan 16, 2025

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Last activity Feb 06, 2025

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Latest activity by James Fennell

James Fennell commented,

Community commentZendesk EAP - Article Multiplacement

Hi Orsolya Forster here are some screenshots, so you can see the acordions are displaying in the Sinch MessageMedia placement but not in the Sinch Engage one. 

 

 

View comment · Posted Feb 05, 2025 · James Fennell

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James Fennell commented,

Community commentZendesk EAP - Article Multiplacement

I've noticed that when I place articles in multiple sections/ help sites the content copies across correctly but some of the custom html (specifically accordion lists) does not. Is this a known issue and is there a workaround/ improvement coming to address this? 

View comment · Posted Jan 28, 2025 · James Fennell

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James Fennell commented,

CommentUsing the knowledge base in Help Center

Are there any plans to add functionality that enables admins to add a new section, without navigating away from the article they are editing/ creating?  

View comment · Posted Jan 24, 2025 · James Fennell

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