James Green

Total activity 39
Last activity April 28, 2019 16:13
Member since March 08, 2016 15:49

Following 0 users
Followed by 0 users
Votes 4
Subscriptions 13

Activity overview

Latest activity by James Green

James Green commented, January 31, 2019 15:51
Hi Nicole, Maybe you could make those triggers add tags like `closed_by_spam`, `closed_by_empty_message`, etc. and exclude tickets with those tags from your metrics? James
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- James Green
- Created January 31, 2019 15:51
- 1 vote
James Green commented, January 07, 2019 22:51
Understood! Thanks for the reply.
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- James Green
- Created January 07, 2019 22:51
- 0 votes
James Green commented, January 07, 2019 19:56
Hello, I think substring matching might be a bit too strict. I enabled the word moderation with the recommended sample list of restricted words. It includes the word "hell", but comments from users...
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- James Green
- Created January 07, 2019 19:56
- 0 votes
James Green commented, October 29, 2018 15:54
This has been resolved, thanks!
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- James Green
- Created October 29, 2018 15:54
- 1 vote
James Green commented, October 26, 2018 18:06
Great, thanks Rob!
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- James Green
- Created October 26, 2018 18:06
- 1 vote
James Green commented, October 25, 2018 20:34
Hey Rob, yes I do:
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- James Green
- Created October 25, 2018 20:34
- 1 vote
James Green commented, October 25, 2018 16:53
Hello, My support sidebar when managing people doesn't look like that, so I'm not sure how I can add other admins/agents to Explore (subdomain is sketchfab).
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- James Green
- Created October 25, 2018 16:53
- 1 vote
James Green commented, February 01, 2018 22:42
Hi, Do requesters' comments count against one-touch? For example: A customer adds a comment before an agent gets to the ticket A customer replies "Thank you" and an agent re-solves the ticket with...
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- James Green
- Created February 01, 2018 22:42
- 0 votes
James Green commented, January 31, 2018 22:33
Hello, When uploading a CSV to define recipients, can I include extra fields (external_id, custom_fields.<field_key>, etc.) and have these user fields imported correctly? Or, should I import these ...
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- James Green
- Created January 31, 2018 22:33
- 0 votes
James Green commented, January 23, 2018 23:25
Nice series! I saw one little typo: "We recommend using one of the various randomizer tools available on the Interne."
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- James Green
- Created January 23, 2018 23:25
- -1 votes