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Ariya Sacca Utama's Avatar

Ariya Sacca Utama

Joined Nov 25, 2024

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Last activity Feb 17, 2025

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ACTIVITY OVERVIEW

Latest activity by Ariya Sacca Utama

Ariya Sacca Utama commented,

CommentUsing AI agents for messaging

What a DOWN GRADE!!

 

Note: This section applies only if you didn't have a drafted or published AI agent as of February 3, 2025. Otherwise, see Creating an AI agent for messaging (Legacy).

 

How can we create a flow if we just activated messaging on 4 February 2025?

are we can't create an answer/flowbuilder in Zendesk anymore?

 

Where's the answer tab?

View comment · Edited Feb 17, 2025 · Ariya Sacca Utama

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Ariya Sacca Utama commented,

CommentZendesk messaging

can we make a trigger like this: (send message to customer)

You are currently in the 4th / 3rd / 2nd queue

 

cause when i use "@queue_size" placeholder, is the total of queue in messaging.

View comment · Posted Feb 12, 2025 · Ariya Sacca Utama

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Ariya Sacca Utama commented,

CommentZendesk messaging

Can we use this for social media channel?

View comment · Posted Feb 11, 2025 · Ariya Sacca Utama

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Ariya Sacca Utama commented,

CommentMeasuring success

Hi,

I would like to clarify some details about the {{satisfaction.survey_section}} placeholder used in the system. Below are my questions:

  1. What does this placeholder represent?
    • Does it specifically refer to a link to the customer satisfaction survey, or does it serve another purpose?
  2. What content or link is displayed through this placeholder?
    • Is the link static, or does it change dynamically depending on the ticket?
  3. Is there any official documentation explaining this placeholder?
    • If so, could you please share the link?
  4. Can this placeholder be customized?
    • If yes, which parts are configurable?

Thank you for your assistance! I want to ensure the implementation meets the user’s needs.

View comment · Posted Nov 25, 2024 · Ariya Sacca Utama

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