Stephen McGirr

Still an issue in 2025. Would love to see custom object permissions be configurable for light agent role.

As the title says. The drill in function that I am accustomed to using, in the “legacy” dashboard builder, works a bit differently in the new version. This created no small amount of frustration, and even a support ticket, before figuring it out.

1. Drill in must be enabled at the dashboard level in the “new” dashboard builder

2. Drill in must also be enabled for each individual report contained in the dashboard, which drill in capability is desired.
3. There is no indicator in either interface to note that both must be enabled.

It would be very helpful to have a disclaimer or note within the new dashboard builder that reminds about enabling “drill in” functionality within the individual reports.