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Vladimir Petrushenka

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Activity overview

Latest activity by Vladimir Petrushenka
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    Vladimir Petrushenka commented,

    I think the functionality meant to be added by end of March 2021. Eugene Orman is there any update on this? Many thanks 

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    Vladimir Petrushenka commented,

    That does work, thanks for this again Chris Stack  Do you think I can somehow incorporate that into this report as a separate value/metric?  Many thanks     

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    Vladimir Petrushenka commented,

    Hi Chris Stock  Yeah, that would be great if we could achieve that. Thanks for looking into this 

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    Vladimir Petrushenka created a post,

    Running/rolling average

    Hi all,    I'm hoping someone could advise whether or not it's possible to see in a query running(or rolling) average of tickets created in the past 7 days for example.  Insights do have this featu...

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    Vladimir Petrushenka commented,

    hi Frank Pinto I'm looking how to do that too. Have you made any progress on this? I realise it was 2 years ago hah  Thanks 

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    Vladimir Petrushenka commented,

    that did help, thanks very much RJ Hines

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    Vladimir Petrushenka created a post,

    Average number of tickets per week

    Hi all,  I've got an operational query which shows me the number of tickets created by date. The chart is a little bit all over the place(due to different volumes in different days) so it would be ...

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    Vladimir Petrushenka commented,

    Julie - you are legend :) that formula does work! thanks so much again for your help 

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    Vladimir Petrushenka commented,

    Hi Chris Bulin thanks for your reply.  Yeah, so that is the thing with the tags in our tickets, if I exclude the tag1 it will also exclude the tickets that contain tag1 AND tag4, but I want to see ...

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    Vladimir Petrushenka commented,

    hi Chris Bulin  Thanks for this. I probably didn't explain it well. So I want to:  1. Exclude tickets that contain tag1 tag2 tag3  2.To include tickets that contain both tags: tag1 tag4  3. I want ...