黄旭波

My business is online education, and I need to allow my supervisors to contact the teachers in real time. However, Zendesk's update has made me lose the way to actively contact the teachers. After the supervisor discovers a problem, I cannot contact the teacher in time. Correction. I hope that the product department can effectively consider the real needs of users. After all, user needs are the foundation of product design. Moreover, having the function of contacting visitors in real time does not seem to have any damage or adverse impact on Zendesk's main functions, nor does it affect Zendesk's interests. I don't understand why this simple, real user demand has taken so long，cannot be corrected. I don't want to criticize anything, but this is really not an understandable idea.