Christopher Mäuer

Hi Greg,

thanks for your quick reply on this issue. Like you asked us, I created a demo app for you to test. On Android the MessagingView works perfectly fine (with 2.6.1 SDK), for iOS the latest SDK is 2.6.0 (see ios/Podfile:9 in the demo project) and here we encounter the issue with chats not being able to be opened. I've attached a video as well. Maybe this is related to the modal presentation mode and gesture handler?

Please find the demo app here: https://github.com/chmaeuer/zendesk-messaging-bug-demo

You will need to change the code in app/(tabs)/index.tsx on lines
14: Add the channel key (either a channel with multi-conversations enabled or if the Zendesk user already has multiple chats then the issue exists even if multi-conversations have been disabled to this channel)

23: Add the user verification token

Since I'm only able to upload images here, please find the video here: https://kurzmauer.de/dkHGsKV98yj2aMFL/ScreenRecording_11-26-2024%2014-30-52_1.MP4

Best,

Christopher