Recent searches
No recent searches

Liia
Joined Dec 11, 2024
·
Last activity Feb 03, 2025
Following
0
Followers
0
Total activity
4
Votes
0
Subscriptions
2
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Liia
Liia commented,
Hi! Can we usr Hours since ticket category solved is less than 1?
We want to send the CSAT request immideately. We tried to use the placeholder {{satisfaction.survey_section}} in macro but it automatically becomes a link instead of the rating form ( as when you insert the placeholder manually)
SO if we can use the placeholder in the macro, can we use automations less than in an hour? Thank you
View comment · Posted Feb 03, 2025 · Liia
0
Followers
0
Votes
0
Comments
Liia commented,
Good day!
Having the same issues or similar. Please advise
From these 3 placeholders, only 1 works:
{{satisfaction.rating_url}} - works in the email, but when following the link - 403 error https://i.imgur.com/WoiZL7W.png
{{satisfaction.rating_section}} - works in the email, but when following the link - 403 error https://i.imgur.com/WoiZL7W.png
{{satisfaction.survey_section}} - this one works perfectly
View comment · Posted Dec 11, 2024 · Liia
0
Followers
0
Votes
0
Comments