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davidb

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Latest activity by davidb
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    davidb commented,

    1. Community
    2. User Tips & Tricks
    3. Tip: How to set a reminder on a ticket

    Ok,  Thanks!  I was setting a tag in one of my first attempts but I must not have set it correctly because I was getting the same error.  So that is where I got confused.  When I went back and set ...

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    davidb commented,

    1. Community
    2. User Tips & Tricks
    3. Tip: How to set a reminder on a ticket

    Yes... I have read that over and over again.  What does that really mean—"nullifying condition".  I have followed one of the examples on the forum almost exactly and it's not working.   I am missin...

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    davidb commented,

    1. Community
    2. User Tips & Tricks
    3. Tip: How to set a reminder on a ticket

      I have read this thread and other help articles trying to understand what I am doing wrong.  I feel like have copied the examples and I still can't get it to work. Help!  Super frustrated...

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    davidb commented,

    1. Support
    2. ...
    3. Tickets
    4. About ticket fields

    It seems like the [Type] field should have an option for "Communication", "Information", or "Updates". Is there an opportunity to add other values to the [Type] field.

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    • davidb
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