Ernst Zwingli

Hi
I am responsible for a support setup around multiple platforms, that have B2B customers and chain of reportings.
When they create tickets, they must indicate multiple categories, types, end customers, etc. that need to fit the data, that is stored about it in these platforms (i.e. types-of-service “backend”, “contracts”, “system-x”, “data-service”). The issue is, that these types and categories are changing every now and then (services get added, renamed or decommissioned, etc.) and of course no one is really thinking about updating the ZenDesk team about it.
I assume it's not a big effort to make a response-body of a webhook accessible within the same trigger just on the next action. It can be made very robust, by just dropping the action on error - no error handling is required from my perspective.

I just don't like the idea, that I need to setup a tool or application to literally do 2 web-calls, when both web-calls can individually be executed within ZenDesk and the only piece missing is the bridge to pass the information from the first webcall to the second.