Axel Mora

Kelsey, 

Check out the following article - Using @mentions that can meet your needs of notifying when tagged in an internal note. In the article it mentions the following, 

The agent mentioned is automatically CC'd on the ticket, and will receive all normal CC email notifications for that ticket. If they are logged in, the added agent sees a notification in the upper-right corner of the Zendesk Support interface informing them that they were mentioned on the ticket. This notification disappears after one minute.

Hope that helps get you on your way!

It would be great if the 350 character limit could be incorporated into the response area in the agent workspace. We have the FB direct integration which lets us know the character count of 2000 and auto adjusts depending on how many characters are left. It also provides the following notice “Messages over this limit are truncated before being sent to Facebook, but not on the ticket.” 

We use App follow for apple App store reviews and they also include a character count feature on the app sidebar. Screenshots attached for reference. Is there any plans to add a character count for the google play integration so the agent is not hit with the 350 character error as they disposition a ticket from the Play store?

+ 1 for Apple App store connection