Eckhard Doll
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Total activity303
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Last activity
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Member since
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Following1 user
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Followed by1 user
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Votes165
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Subscriptions87
Activity overview
Latest activity by Eckhard Doll-
Eckhard Doll commented,
Thanks for your reply, Matt. However, that is what I already know and see. It's the fact that it requires more clicks to access the same data. It was very convenient not having to open Insights/Exp...
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Eckhard Doll created a post,
Insights removed in "Reporting" - more clicks, more effort
Hi all, Now that Insights is gone, clicking on "Reporting" takes me to a useless page "Your reporting is now powered by Explore" (really?) and a button to get to Explore ("Take me to Explore"). Her...
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Eckhard Doll commented,
I agree but I doubt that this will ever happen if even increasing the maximum view count seems to be impossible to do.
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Eckhard Doll created a post,
Please remove the Insights notification
Hello Zendesk, It would be great if the notification could be removed as it is obsolete now. Thanks!
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Eckhard Doll commented,
Eugene Orman, yes, please review that. Having to set the width over and over again to my own default for each tab on export is really annoying. And +1 on the general topic.
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Eckhard Doll commented,
Sorry for ruining this feature request but as a user myself, I can say that this is not an issue in our team and I would not want another step to confirm submitting a ticket. However, I could imagi...
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Eckhard Doll commented,
The silence is deafening indeed! The GDPR is important to any company and accidentally merging tickets can cause all kinds of issues and legal implications.
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Eckhard Doll commented,
Might be a good time to add this rather simple feature after all these years.
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Eckhard Doll commented,
It's a simple browser extension and you can try it for free. They do ask for a (very reasonable) fee for company use, though. I haven't experienced any performance drawbacks so far.
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Eckhard Doll commented,
Hi Monika, There are many spell-check solutions out there that integrate very well with a web-based ticket solution.We use LanguageTool for that purpose which helped a lot.