Eckhard Doll
- Total activity 197
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Activity overview
Latest activity by Eckhard Doll-
Eckhard Doll commented,
@Thomas, I had contacted the support before on this and there is only the separate followers email template available in the ticket settings indeed. However, that does trigger an individual notific...
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Eckhard Doll commented,
How do I configure an individual notification for the ticket CCs only? At the moment I can only set "requester and CCs". Shouldn't CCed recipients get a slightly different text? Or am I missing som...
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Eckhard Doll commented,
Hi!Would it be possible to have an option to change this behaviour? I don't understand why even though the web form Answer Bot suggested articles, the email notification cannot contain those sugges...
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Eckhard Doll commented,
Tag Locker would be mine from an administrative point of view. Regarding Show Releated Tickets: it would be great to have a bit more flexibility and filters. Show only tickets of a specific ticket ...
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Eckhard Doll commented,
Same here!
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Eckhard Doll commented,
@Brett, I really hope that the new Tag Locker will be available before Oct 14?
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Eckhard Doll commented,
Frankly, I am not sure. This one works for us and there are no details on version 2 availabl afaik. Maybe Zendesk can chime in here?
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Eckhard Doll commented,
You mean the app framework? I was worried as well but Tag Locker is listed as "planned" for version 2 https://support.zendesk.com/hc/en-us/articles/360002123147-v1-app-removals-alternatives-and-fut...
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Eckhard Doll commented,
Wenn ich auf https://explore.zendesk.com/hc/de/articles/236024267-Adding-users-to-Explore gehe, habe ich dafür keine Berechtigung. Eingeloggt bin ich zu dem Zeitpunkt.
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Eckhard Doll created a post,
Talk: Adding phone numbers from tickets to already existing customer accounts
Hi,We are currently testing Zendesk Talk. So far, we only have "email" customer accounts in Zendesk. According to support, the only option to assign the phone number of customers we already have in...