Eckhard Doll
- Total activity 229
- Last activity
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Activity overview
Latest activity by Eckhard Doll-
Eckhard Doll commented,
I think that this should be part of the Talk package offered by Zendesk. Often, an agent forgets to go offline after the hotline business hours and there needs to be a built-in option to change the...
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Eckhard Doll commented,
Waiting for this as well and I am with Jeremy on this one: no need to reinvent the wheel.
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Eckhard Doll commented,
Hi Tiffany, Sorry, one more workflow issue with the new app version. Per default it shows the available tags first, followed by the "current tags". The old one was better in always showing the alre...
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Eckhard Doll commented,
Same here! You must be looking forward to sharing all those beautiful graphics and statistics with as many people as possible, right? ;-)
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Eckhard Doll commented,
The whole export feature is very incomplete at this point. Excel delivery in a zip only, no export of the complete dashboard but individual tabs only. No option to name the exported PDF prior to th...
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Eckhard Doll commented,
I am irritated by the lack of this too. I mean, the function is called "Export dashboard" and not "Export tab" after all... Also, it would be great if the PDF export would at least recognize the di...
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Eckhard Doll commented,
Thank you for the update! The new version seems to waste a bit more space than the old one though. It would be great if the tag container with the plus sign was condensed a bit more. Reduce the spa...
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Eckhard Doll commented,
@Thomas, I had contacted the support before on this and there is only the separate followers email template available in the ticket settings indeed. However, that does trigger an individual notific...
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Eckhard Doll commented,
How do I configure an individual notification for the ticket CCs only? At the moment I can only set "requester and CCs". Shouldn't CCed recipients get a slightly different text? Or am I missing som...
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Eckhard Doll commented,
Hi!Would it be possible to have an option to change this behaviour? I don't understand why even though the web form Answer Bot suggested articles, the email notification cannot contain those sugges...