Eckhard Doll
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Total activity319
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Last activity
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Member since
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Following1 user
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Followed by1 user
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Votes177
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Subscriptions90
Activity overview
Latest activity by Eckhard Doll-
Eckhard Doll commented,
I have a question: why? Why is bulk deleting users so cumbersome?I have to use the API to delete them which does not delete them entirely? Okay...I have a bulk delete option under "People" that doe...
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Eckhard Doll commented,
Agreed! It's ridiculous that we are not allowed to edit our own content (it's our tickets and our customers after all).
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Eckhard Doll commented,
5 years and nothing... improving existing features seems to be very low on Zendesk's list of priorities. It's all about new features and products.
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Eckhard Doll created a post,
Allow customers to set ticket to solved in email notification
Hello,Is there a way to add the option to solve a ticket right from within the status update notification that are sent via email? AFAIK, the only option for customers to set the ticket to "solved"...
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Eckhard Doll commented,
Thanks for your reply, Matt. However, that is what I already know and see. It's the fact that it requires more clicks to access the same data. It was very convenient not having to open Insights/Exp...
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Eckhard Doll created a post,
Insights removed in "Reporting" - more clicks, more effort
Hi all, Now that Insights is gone, clicking on "Reporting" takes me to a useless page "Your reporting is now powered by Explore" (really?) and a button to get to Explore ("Take me to Explore"). Her...
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Eckhard Doll commented,
I agree but I doubt that this will ever happen if even increasing the maximum view count seems to be impossible to do.
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Eckhard Doll created a post,
Please remove the Insights notification
Hello Zendesk, It would be great if the notification could be removed as it is obsolete now. Thanks!
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Eckhard Doll commented,
Eugene Orman, yes, please review that. Having to set the width over and over again to my own default for each tab on export is really annoying. And +1 on the general topic.
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Eckhard Doll commented,
Sorry for ruining this feature request but as a user myself, I can say that this is not an issue in our team and I would not want another step to confirm submitting a ticket. However, I could imagi...