Eckhard Doll
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Activity overview
Latest activity by Eckhard Doll-
Eckhard Doll commented,
I agree that it looks a bit cluttered this way but at the same time, an improvement would be nice. Most of the times, I work with "close tab" but for the times I need to stay on a ticket, either th...
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Eckhard Doll commented,
Fun fact: a customer just recently suggested us to use a modern ticket system that allows larger file sizes to be uploaded. 20 MB is kind of (early) last decade.
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Eckhard Doll commented,
Bob Bowden, maybe they still haven't figured out how to charge customers extra for this feature? Would explain the delay on this and other rather simple workflow improvements.
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Eckhard Doll commented,
Hi Nicole! Thank you for the clarification.
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Eckhard Doll commented,
I have a question on deleting a number. We have five phone numbers we do not intend to use beyond this year.What exactly happens when a number that has been in use previously gets deleted? What wil...
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Eckhard Doll commented,
I think that this should be part of the Talk package offered by Zendesk. Often, an agent forgets to go offline after the hotline business hours and there needs to be a built-in option to change the...
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Eckhard Doll commented,
Waiting for this as well and I am with Jeremy on this one: no need to reinvent the wheel.
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Eckhard Doll commented,
Hi Tiffany, Sorry, one more workflow issue with the new app version. Per default it shows the available tags first, followed by the "current tags". The old one was better in always showing the alre...
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Eckhard Doll commented,
Same here! You must be looking forward to sharing all those beautiful graphics and statistics with as many people as possible, right? ;-)
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Eckhard Doll commented,
The whole export feature is very incomplete at this point. Excel delivery in a zip only, no export of the complete dashboard but individual tabs only. No option to name the exported PDF prior to th...