Eckhard Doll

Total activity

325
Last activity

July 29, 2021 08:26
Member since

August 18, 2016 15:02
Following

1 user
Followed by

2 users
Votes

182
Subscriptions

91

Activity overview

Latest activity by Eckhard Doll

Eckhard Doll commented, May 18, 2021 05:18
I agree that everything should be editable by the admins. The decision to "break the integrity" should be ours (the customers') as it is our content and not Zendesk's. This should be an option that...
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- Eckhard Doll
- Created May 18, 2021 05:18
- 0 votes
Eckhard Doll commented, May 11, 2021 07:34
I have a question: why? Why is bulk deleting users so cumbersome?I have to use the API to delete them which does not delete them entirely? Okay...I have a bulk delete option under "People" that doe...
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- Eckhard Doll
- Created May 11, 2021 07:34
- 1 vote
Eckhard Doll commented, April 26, 2021 06:22
Agreed! It's ridiculous that we are not allowed to edit our own content (it's our tickets and our customers after all).
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- Eckhard Doll
- Created April 26, 2021 06:22
- 3 votes
Eckhard Doll commented, March 09, 2021 08:21
5 years and nothing... improving existing features seems to be very low on Zendesk's list of priorities. It's all about new features and products.
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- Eckhard Doll
- Created March 09, 2021 08:21
- 0 votes
Eckhard Doll created a post, March 03, 2021 07:31
Allow customers to set ticket to solved in email notification
1. Community
2. Feedback on Support
Hello,Is there a way to add the option to solve a ticket right from within the status update notification that are sent via email? AFAIK, the only option for customers to set the ticket to "solved"...
- Eckhard Doll
- Created March 03, 2021 07:31
- 5 followers
- 1 comment
- 0 votes
Eckhard Doll commented, February 25, 2021 06:24
Thanks for your reply, Matt. However, that is what I already know and see. It's the fact that it requires more clicks to access the same data. It was very convenient not having to open Insights/Exp...
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- Eckhard Doll
- Edited February 25, 2021 06:25
- 0 votes
Eckhard Doll created a post, February 24, 2021 13:07
Insights removed in "Reporting" - more clicks, more effort
1. Community
2. Feedback on Support
Hi all, Now that Insights is gone, clicking on "Reporting" takes me to a useless page "Your reporting is now powered by Explore" (really?) and a button to get to Explore ("Take me to Explore"). Her...
- Eckhard Doll
- Created February 24, 2021 13:07
- 2 followers
- 3 comments
- 0 votes
Eckhard Doll commented, February 10, 2021 07:24
I agree but I doubt that this will ever happen if even increasing the maximum view count seems to be impossible to do.
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- Eckhard Doll
- Created February 10, 2021 07:24
- 2 votes
Eckhard Doll created a post, February 09, 2021 07:24
Please remove the Insights notification
1. Community
2. Feedback on Explore
Hello Zendesk, It would be great if the notification could be removed as it is obsolete now. Thanks!
- Eckhard Doll
- Created February 09, 2021 07:24
- 2 followers
- 1 comment
- 0 votes
Eckhard Doll commented, February 08, 2021 07:36
Eugene Orman, yes, please review that. Having to set the width over and over again to my own default for each tab on export is really annoying. And +1 on the general topic.
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- Eckhard Doll
- Created February 08, 2021 07:36
- 1 vote