Eckhard Doll
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Activity overview
Latest activity by Eckhard Doll-
Eckhard Doll commented,
This was written two years ago by Juz "It's a bit surprising that Zendesk doesn't allow identifying a ticket by its sender address." It's not only a bit surprising that this still does not work, it...
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Eckhard Doll commented,
This has been discussed many times before and I don't get it either. Fortunately, we only have to choose between some views and which to show but for other companies with more branches and differen...
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Eckhard Doll commented,
I agree that it looks a bit cluttered this way but at the same time, an improvement would be nice. Most of the times, I work with "close tab" but for the times I need to stay on a ticket, either th...
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Eckhard Doll commented,
Fun fact: a customer just recently suggested us to use a modern ticket system that allows larger file sizes to be uploaded. 20 MB is kind of (early) last decade.
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Eckhard Doll commented,
Bob Bowden, maybe they still haven't figured out how to charge customers extra for this feature? Would explain the delay on this and other rather simple workflow improvements.
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Eckhard Doll commented,
Hi Nicole! Thank you for the clarification.
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Eckhard Doll commented,
I have a question on deleting a number. We have five phone numbers we do not intend to use beyond this year.What exactly happens when a number that has been in use previously gets deleted? What wil...
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Eckhard Doll commented,
I think that this should be part of the Talk package offered by Zendesk. Often, an agent forgets to go offline after the hotline business hours and there needs to be a built-in option to change the...
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Eckhard Doll commented,
Waiting for this as well and I am with Jeremy on this one: no need to reinvent the wheel.
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Eckhard Doll commented,
Same here! You must be looking forward to sharing all those beautiful graphics and statistics with as many people as possible, right? ;-)