Eckhard Doll commented,
Hi, Sorry, but that's a really convoluted process to get a customer deleted.
Eckhard Doll commented,
Hi, Am I right that there is still no easy way to permanently delete a customer with all related tickets etc. if only one single ticket isn't in "closed" status? I still have to build tri...
Eckhard Doll commented,
Hello Nicole, Thank you for the additional information, much appreciated! I really hope that "may require the API" won't be necessary end of May anymore. Deleting a user and the related c...
Eckhard Doll commented,
Hello, "You cannot delete end-users who are requesters on tickets that are not closed." That is an issue if a user requests to be deleted immediately with all connected information as the...
Eckhard Doll commented,
I understand your scenario but there are others. For instance, customers asking for a deletion of their account. That won't work with solved tickets, only with closed tickets. So more tags, macros ...
Eckhard Doll commented,
Hello! Could we please simply be allowed to close a ticket manually? It's weird that we need to created tags and triggers for the most basic things like closing a ticket. To avoid doing this by acc...
Eckhard Doll commented,
Hi, I'd like to bump this one (and the link to "this request" gives me an "Oops - You're not authorized to access this page".) Two years later and I haven't found anything on th...
Eckhard Doll commented,
@Jonathan, I second your opinion that it is still too large. I don't get it why this is so important to have it that big. Even the form to post in the community looks better than this editor now.
Eckhard Doll created a post,
Hi, At the moment one can only train the answer bot by selecting suggestions that weren't accurate or were even completely off topic. But what about those suggestions that match the inquiry very we...
Eckhard Doll commented,
Well... maybe I am old fashioned but I like boxes and boundaries we working within an editor - just like here in the comments section. It's all white now and the title is way too large indeed.Inste...