Eckhard Doll commented,
@Antonio, indeed, "C" would be a very welcome addition to the side conversations for us as well. Having the same addresses to choose from as with the change requester feature would be fine.
Eckhard Doll created a post,
Hello, It would be helpful to have the number blocking available right on the user/requester page. Cheers,Ed
Eckhard Doll created a post,
Hello, Currently it seems to be possible to enter the numbers to be blocked only. We have specific numbers we want to block but it would be great having a "details" field to enter additio...
Eckhard Doll commented,
@Toby - Thank you! That sounds promising!
Eckhard Doll commented,
Hi, Maybe this has been discussed before but I cannot find it: Is it possible to include the ticket history so far into a side conversation? For some tasks, it would be helpful being able to forwa...
Eckhard Doll commented,
Hi, Example 3: The "Viewing and replying to side conversations" link is dead. Cheers, Ed
Eckhard Doll commented,
Hi, Sorry, but that's a really convoluted process to get a customer deleted.
Eckhard Doll commented,
Hi, Am I right that there is still no easy way to permanently delete a customer with all related tickets etc. if only one single ticket isn't in "closed" status? I still have to build tri...
Eckhard Doll commented,
Hello Nicole, Thank you for the additional information, much appreciated! I really hope that "may require the API" won't be necessary end of May anymore. Deleting a user and the related c...
Eckhard Doll commented,
Hello, "You cannot delete end-users who are requesters on tickets that are not closed." That is an issue if a user requests to be deleted immediately with all connected information as the...