Eckhard Doll
- Total activity 194
- Last activity
- Member since
- Following 1 user
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- Votes 98
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Activity overview
Latest activity by Eckhard Doll-
Eckhard Doll commented,
Hi!Would it be possible to have an option to change this behaviour? I don't understand why even though the web form Answer Bot suggested articles, the email notification cannot contain those sugges...
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Eckhard Doll commented,
Tag Locker would be mine from an administrative point of view. Regarding Show Releated Tickets: it would be great to have a bit more flexibility and filters. Show only tickets of a specific ticket ...
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Eckhard Doll commented,
Same here!
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Eckhard Doll commented,
@Brett, I really hope that the new Tag Locker will be available before Oct 14?
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Eckhard Doll commented,
Frankly, I am not sure. This one works for us and there are no details on version 2 availabl afaik. Maybe Zendesk can chime in here?
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Eckhard Doll commented,
You mean the app framework? I was worried as well but Tag Locker is listed as "planned" for version 2 https://support.zendesk.com/hc/en-us/articles/360002123147-v1-app-removals-alternativ...
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Eckhard Doll commented,
We use the app Tag Locker for that quite successfully and added the tags we need to use there. This way, no other tags will be created by regular agents.
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Eckhard Doll commented,
Wenn ich auf https://explore.zendesk.com/hc/de/articles/236024267-Adding-users-to-Explore gehe, habe ich dafür keine Berechtigung. Eingeloggt bin ich zu dem Zeitpunkt.
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Eckhard Doll commented,
Hello Nicole, How many votes do you need to consider something important or a priority? I know that everyone has different expectations on what is important but it really looks like you focus on bi...
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Eckhard Doll created a post,
Talk: Adding phone numbers from tickets to already existing customer accounts
Hi,We are currently testing Zendesk Talk. So far, we only have "email" customer accounts in Zendesk. According to support, the only option to assign the phone number of customers we alrea...