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Samantha Sanders

Joined Jan 07, 2025

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Last activity Jan 29, 2025

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Latest activity by Samantha Sanders

Samantha Sanders commented,

Community comment Feedback - Ticketing system (Support)

Shawna James Are there any updates to this request? I am also trying to add some snippets for legal purposes, but if this is only possible via attachments, that creates a roadblock. Any suggestions or workarounds? 

View comment · Posted Jan 29, 2025 · Samantha Sanders

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Samantha Sanders commented,

Community commentZendesk EAP - Tracking agent time spent outside of Zendesk

Follow up question here: for the extension to work if for instance we use a tool like Geckoboard for dashboards and we put in the main URL for tracking, but there is a different URL for each dashboard, if the agent were to click between dashboards would each URL need to be put in, or just the main URL? I believe it would be each one, but would like confirmation. 

View comment · Posted Jan 07, 2025 · Samantha Sanders

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