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Catalin Prata

Joined Dec 18, 2024

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Last activity Jan 14, 2025

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Latest activity by Catalin Prata

Catalin Prata commented,

Community comment Developer - Zendesk SDKs

I've solved the issue and posted the solution in here https://support.zendesk.com/hc/en-us/requests/13198373

View comment · Posted Jan 14, 2025 · Catalin Prata

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Catalin Prata commented,

Community comment Developer - Zendesk SDKs

Hello, I found the issue and will copy it from here: https://support.zendesk.com/hc/en-us/requests/13198373

 

I've managed to find the issue in the meantime. It seems that on Ultimate side, in the action (sunshine conversations task type) that fetches the metadata from the chat I had to pull the fields by appending ‘zen:ticket_field:’ to them. So, to get the field id '123456789' in Ultimate I had to fetch it as ‘zen:ticket_field:123456789’. 

 

Would have been wonderful to have this information somewhere in zendesk messaging sdk or on Ultimate side in the documentation as it was quite difficult to get to that and I was trying out stuff and saw that zendesk messaging sets the metadata fields prepended with that ‘zen:ticket_field:’ in the debug logs but it was just a guess. 

View comment · Posted Jan 14, 2025 · Catalin Prata

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Catalin Prata commented,

Community comment Developer - Zendesk SDKs

Hello, some more information about this. I also set some conversation fields after opening the messaging, can't post them here but it appears that some of those are causing the issue.. if I do a clear conversation fields before starting the chat then the session goes well.. still it would have been nice to get a better error message that would explain the issue better. What do you think?

View comment · Posted Jan 12, 2025 · Catalin Prata

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Catalin Prata created a post,

Post Developer - Zendesk SDKs

Hello,

 

I am trying to integrate the Android Zendesk Messaging SDK with Ultimate AI Chat bot. I can authenticate the user properly but can's send metadata yet but another issue is that for a few days now when I press New Conversation in the chat list I get the error Toast message from the image bellow. 

 

This worked fine till a few days ago. From time to time it works properly but after creating a conversation I get this message and won't be able to create any other afterwards. Also, I can open existing chats and send messages in there but obviously I need to be able to also create new conversations.

 

I am using Zendesk Messaging SDK for Android version “2.26.1” (I've also tried the last one but with no luck). I am using a pixel 9 emulator with API version 34 and Google Play capabilities. 

 

I can paste bellow some logs I see when pressing the button:

2025-01-09 19:44:17.774 19681-19681 ConversationsListStateH xx.android.en         D  Create New Conversation State: LOADING
2025-01-09 19:44:17.775 19681-19681 ConversationsListScreen xx.android.en         I  Updating the Conversations List Screen with ConversationsListScreenState(messagingTheme=MessagingTheme(primaryColor=-35531, onPrimaryColor=-1, messageColor=-15790321, onMessageColor=-1, actionColor=-35531, onActionColor=-1, inboundMessageColor=-723208, systemMessageColor=-1, backgroundColor=-1, onBackgroundColor=-16777216, elevatedColor=-1, notifyColor=-3394752, successColor=-16547501, dangerColor=-3855, onDangerColor=-7593172, disabledColor=-3355444, iconColor=-13682367, actionBackgroundColor=-1, onActionBackgroundColor=-35531), title=XX Support, description=Staging, logoUrl=, isMultiConvoEnabled=true, canUserCreateMoreConversations=true, conversations=[ConversationItem(id=6780090da8de5e7920c6ca4a, dateTimeStamp=2025-01-09T19:41:29, formattedDateTimeStampString=Just now, participantName=Bab, conversationTitle=Started Jan 09 at 7:36 PM, avatarUrl=https://theme.zdassets.com/theme_assets/4261/f843a0b045deb138763f08791f1f8d86bfb1ba93.png, latestMessage=Bab: Thank you for your feedback 🙂, latestMessageOwner=Bab, unreadMessages=0, accessibilityTitle=Conversation started January 09 at 7:36 PM, Message from Bab, Thank you for your feedback 🙂, Just now, , unreadMessagesColor=-3394752, dateTimestampTextColor=-16777216, lastMessageTextColor=-16777216, conversationParticipantsTextColor=-16777216, conversationTitleTextColor=-16777216), ConversationItem(id=6780072abc4f8d66a0e31408, dateTimeStamp=2025-01-09T19:28:14, formattedDateTimeStampString=7:28 PM, participantName=Bab, conversationTitle=Started Jan 09 at 7:28 PM, avatarUrl=https://theme.zdassets.com/theme_assets/4261/f843a0b045deb138763f08791f1f8d86bfb1ba93.png, latestMessage=Bab: Ask me a question and I'll find the answer for you., latestMessageOwner=Bab, unreadMessages=1, accessibilityTitle=Conversation started January 09 at 7:28 PM, Message from Bab, Ask me a question and I'll find the answer for you., 7:28 PM, 1 unread message, unreadMessagesColor=-3394752, dateTimestampTextColor=-16777216, lastMessageTextColor=-16777216, conversationParticipantsTextColor=-16777216, conversationTitleTextColor=-16777216), ConversationItem(id=678006e82766aa8330dfdd44, dateTimeStamp=2025-01-09T19:27:08, formattedDateTimeStampString=7:27 PM, participantName=Bab, conversationTitle=Started Jan 09 at 7:27 PM, avatarUrl=https://theme.zdassets.com/theme_assets/4261/f843a0b045deb138763f08791f1f8d86bfb1ba93.png, latestMessage=Bab: Ask me a question and I'll find the answer for you., latestMessageOwner=Bab, unreadMessages=0, accessibilityTitle=Conversation started January 09 at 7:27 PM, Message from Bab, Ask me a question and I'll find the answer for you., 7:27 PM, , unreadMessagesColor=-3394752, dateTimestampTextColor=-16777216, lastMessageTextColor=-16777216, conversationParticipantsTextColor=-16777216, conversationTitleTextColor=-16777216), ConversationItem(id=678006cd41958e20c4afa63a, dateTimeStamp=2025-01-09T19:26:41, formattedDateTimeStampString=7:26 PM, participantName=Bab, conversationTitle=Started Jan 09 at 7:26 PM, avatarUrl=https://theme.zdassets.com/theme_assets/4261/f843a0b045deb138763f08791f1f8d86bfb1ba93.png, latestMessage=Bab: Ask me a question and I'll find the answer for you., latestMessageOwner=Bab, unreadMessages=0, accessibilityTitle=Conversation started January 09 at 7:26 PM, Message from Bab, Ask me a question and I'll find the answer for you., 7:26 PM, , unreadMessagesColor=-3394752, dateTimestampTextColor=-16777216, lastMessageTextColor=-16777216, conversationParticipantsTextColor=-16777216, conversationTitleTextColor=-16777216), ConversationItem(id=677ebc88a588da9a525e89b8, dateTimeStamp=2025-01-08T19:58:40, formattedDateTimeStampString=Jan 08, participantName=Bab, conversationTitle=Started Jan 08 at 7:57 PM, avatarUrl=https://theme.zdassets.com/theme_assets/4261/f843a0b045deb138763f08791f1f8d86bfb1ba93.png, latestMessage=Bab: How would you rate your experience?, latestMessageOwner=Bab, unreadMessages=0, accessibilityTitle=Conversation started January 08 at 7:57 PM, Message fro
2025-01-09 19:44:17.776 19681-19681 ConversationsListScreen xx.android.en         I  m Bab, How would you rate your experience?, Jan 08, , unreadMessagesColor=-3394752, dateTimestampTextColor=-16777216, lastMessageTextColor=-16777216, conversationParticipantsTextColor=-16777216, conversationTitleTextColor=-16777216), ConversationItem(id=677ebaac0edf9b1c6e677a70, dateTimeStamp=2025-01-08T19:50:51, formattedDateTimeStampString=Jan 08, participantName=Bab, conversationTitle=Started Jan 08 at 7:49 PM, avatarUrl=https://theme.zdassets.com/theme_assets/4261/f843a0b045deb138763f08791f1f8d86bfb1ba93.png, latestMessage=Bab: How would you rate your experience?, latestMessageOwner=Bab, unreadMessages=0, accessibilityTitle=Conversation started January 08 at 7:49 PM, Message from Bab, How would you rate your experience?, Jan 08, , unreadMessagesColor=-3394752, dateTimestampTextColor=-16777216, lastMessageTextColor=-16777216, conversationParticipantsTextColor=-16777216, conversationTitleTextColor=-16777216)], connectionStatus=CONNECTED_REALTIME, showDeniedPermission=false, createConversationState=LOADING, conversationsListState=SUCCESS, shouldLoadMore=false, currentPaginationOffset=6, loadMoreStatus=NONE, receivedMessageAuthor=null)
2025-01-09 19:44:17.818 19681-19681 RealImageLoader         xx.android.en         I  🚨 Failed -  - java.lang.IllegalStateException: Unable to create a fetcher that supports: 
2025-01-09 19:44:17.818 19681-19681 RealImageLoader         xx.android.en         I  
2025-01-09 19:44:17.819 19681-20176 ComplexStorage          xx.android.en         W  There is no stored data for the given key
2025-01-09 19:44:17.821 19681-20317 SimpleStorage           xx.android.en         W  There is no stored data for the given key
2025-01-09 19:44:18.035 19681-20229 UserActionProcessor     xx.android.en         E  [UTC 2025-01-09T17:44:18Z] Failed to create conversation. (Ask Gemini)
                                                                                                   retrofit2.HttpException: HTTP 400 
                                                                                                       at retrofit2.KotlinExtensions$await$2$2.onResponse(KotlinExtensions.kt:53)
                                                                                                       at retrofit2.OkHttpCall$1.onResponse(OkHttpCall.java:164)
                                                                                                       at okhttp3.internal.connection.RealCall$AsyncCall.run(RealCall.kt:519)
                                                                                                       at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
                                                                                                       at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:644)
                                                                                                       at java.lang.Thread.run(Thread.java:1012)
2025-01-09 19:44:18.035 19681-19681 ConversationsListStateH xx.android.en         D  Create New Conversation State: FAILED

 

 

 

What could be wrong? How can I solve this so I can move on from the issue..

 

Thank you!

 

Posted Jan 09, 2025 · Catalin Prata

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Catalin Prata commented,

Community comment Developer - Zendesk SDKs

Hello Greg Katechis so it seems that I've had to actually use the id of the params when sending the data from the android SDK. I can see the field being set in the zendesk agent dashboard if I go to the ticket. But I still don't know how to get that information in Ultimate chat session… can someone help me please? Is this even supposed to work from the zendesk Messaging Android SDK? Thank you!

 

View comment · Posted Jan 08, 2025 · Catalin Prata

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Catalin Prata commented,

CommentWeb Widget documentation

Hello, thank you for the thorough article! 

Is there a way to pass down thses config fields from zendesk to the Ultimate chat bot? I am using that on Android with Zendesk SDK for Android but I don't know how to pull the custom fields to Ultimate dashboard. 

Thank you!

View comment · Posted Jan 06, 2025 · Catalin Prata

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Catalin Prata commented,

Community comment Developer - Zendesk SDKs

Any news in here? Thank you in advance!

View comment · Posted Jan 06, 2025 · Catalin Prata

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Catalin Prata commented,

CommentIntegrating Zendesk Chat with AI agents - Advanced

Can I integrate Ultimate chat into Android nativelly using zendesk sdk for android? Thank you!

View comment · Posted Jan 06, 2025 · Catalin Prata

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Catalin Prata commented,

CommentIntegrating other platforms with AI agents - Advanced

Hello,

 

Is there something similar but for Android? Like some Adroid SDK that we can use to open the zendesk chat and send the metadata to Ultimate? 

 

Thank you!

View comment · Posted Jan 06, 2025 · Catalin Prata

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Catalin Prata commented,

CommentIntegrating other platforms with AI agents - Advanced

Is there something similar but for Android? Like some Adroid SDK that we can use to open the zendesk chat and send the metadata to Ultimate? Thank you!

View comment · Posted Jan 06, 2025 · Catalin Prata

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