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Jon Coppedge
Joined Dec 12, 2024
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Last activity Dec 12, 2024
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Latest activity by Jon Coppedge
Jon Coppedge commented,
Community comment Feedback - Ticketing system (Support)
I agree with everyone that stated we need to see the comments on rated ticket without having to go into each and every ticket and change to events just to see the comments. This is really a pain for us. We use the comments from negative ratings to help us coach our agents and improve our overall satisfaction ratings. I hope there is some priority within Zendesk to get this done.
View comment · Posted Dec 12, 2024 · Jon Coppedge
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