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Martha Chastain's Avatar

Martha Chastain

Joined Dec 13, 2024

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Last activity Jan 30, 2025

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Latest activity by Martha Chastain

Martha Chastain created a post,

PostZendesk EAP - New Article Editor in Guide

When publishing a new article (I believe this applies to updating articles as well), there is only an option to “Preview” the article and not view the live (new) version of the article. This gives you a URL with live_preview that is impractical for sharing for others to review. 

 

In order to get a sharable/live link, you have to either go back to the section or search the article's title. 

It would be more practical to have a preview and a live option available. 

Posted Jan 30, 2025 · Martha Chastain

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Martha Chastain commented,

CommentWorking with articles in the knowledge base

Patrycja Walencik Is turning on Gen AI in the Admin Center an add-on or an additional cost? Is this the same thing as turning Advanced AI on? 
It was my understanding that we would be able to try this feature out at no cost to our organization.

View comment · Posted Jan 16, 2025 · Martha Chastain

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Martha Chastain commented,

CommentWorking with articles in the knowledge base

I have the EAP and see many of these features but I do not see the AI “Generate” option for the article summary. 

View comment · Edited Jan 17, 2025 · Martha Chastain

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