Tsvetan
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Total activity22
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes2
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Subscriptions7
Activity overview
Latest activity by Tsvetan-
Tsvetan commented,
Hi guys, I need help. I am struggling with the following case. I would like to make a check about signature in the Brands>>Agent signature section. Currently the check is as follows - if it's not s...
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Tsvetan commented,
... actually I have found a way to do this by using Liquid markup. I am making a check for specific agent mails and then decide do I want to show the signature or not(just blank). {% if agent.email...
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Tsvetan commented,
Hi, is it possible to disable the brand signature for specific agents. Currently I have made custom signatures for each brand, but for each brand our agents have different emails(domains). For that...
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Tsvetan commented,
Are you considering to make searching in attachments to be possible like for example in Outlook? If you search specific words and these are presented in the attached word or pdf file, zendesk to fi...
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Tsvetan commented,
Hi, this is a totally unaccepted practice to do. To ask people to subscribe for an article so they to be informed when their integration could be broken, because an IP was be changed..... And you t...
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Tsvetan commented,
Hi Jessie, Thanks. Just subscribed, let's hope we will have it available soon. Cheers
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Tsvetan commented,
Hi, the new Macros have been updated today for our instance. What I don't really like is the MOST USED feature that you have placed. Please tell me how I can disabled this, and if there is no such ...
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Tsvetan commented,
Hello David, great. Thanks for the provided information and contact details. I will try first the trial period and will check how the App is working. Then if I have any questions, will let you know...
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Tsvetan commented,
Thanks @David, that was exactly what we were looking for. @Colin thanks and for your answer, I was almost sure that Time Tracking App couldn't do this, but hoped that somebody can point me to somew...
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Tsvetan commented,
Is it possible to track agents which were only viewing tickets. For example: Open the ticket and after 1 min just closed it from the X without editing anything. Is is possible such time to be track...