Recent searches


No recent searches

Josiah Smith's Avatar

Josiah Smith

Joined Dec 19, 2024

·

Last activity Jan 14, 2025

Following

0

Followers

0

Total activity

3

Votes

0

Subscriptions

2

ACTIVITY OVERVIEW

Latest activity by Josiah Smith

Josiah Smith commented,

CommentBusiness rules

I know triggers only work for Created tickets, and Updated tickets. 

Is there a way to:
IF ticket is OPEN 
Ticket>Comment Text; Contains at least one of following words; “words” 
Add Tag => tag-name
_____________________________________
I've tried setting it to:
ALL
Ticket > Ticket Status; is; Open
ANY
Ticket>Comment Text; Contains at least one of following words; “words” 
ACTIONS
Add Tag => tag-name

But it only scans the newly created tickets for the keywords, rather than the bucket of tickets that I have which is what I want it to do. 

After reading, I'm seeing that Trigger may not be the right tool for this, is there a tool that would enable this to happen? 

View comment · Posted Dec 19, 2024 · Josiah Smith

0

Followers

0

Votes

0

Comments