Anthony B.

Total activity

38
Last activity

February 09, 2016 19:07
Member since

January 16, 2015 21:42
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28
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6

Activity overview

Latest activity by Anthony B.

Anthony B. commented, August 25, 2015 18:21
Yes, at a quick glance that looks very promising, and not too cumbersome to implement. Thank for pointing us in the direction of that.
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- Anthony B.
- Created August 25, 2015 18:21
- 0 votes
Anthony B. commented, July 17, 2015 12:47
Colin, To clarify, i'm referring only to Ticket Forms not other content. Ticket Forms are not true HC content but come from the support site, and they are not brand aware, by which I mean I can p...
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- Anthony B.
- Created July 17, 2015 12:47
- 2 votes
Anthony B. commented, June 25, 2015 15:25
Thanks, we actually had been at 1 hour but curious to hear anyone else's experience. Would you consider 12 hours the "minimum" amount of time to wait before sending?
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- Anthony B.
- Created June 25, 2015 15:25
- 0 votes
Anthony B. commented, June 25, 2015 15:09
We have been using a 4 hours since-solved time, as most of our tickets are solved in 12-24 hours. This felt like the right balance between the current engagement of the requestor - however we somet...
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- Anthony B.
- Created June 25, 2015 15:09
- 1 vote

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