Jennifer Anderson

Hello,

Based on what you've described, here are a few things to consider:

Ensure Proper Field IDs: Double-check that the custom field IDs in your script match exactly with those in your Zendesk Admin settings. Even a small typo can cause issues.

Data Types: Make sure the data types of your PHP variables ($name, $email, $goal) are correctly formatted and contain valid values before they are passed to the widget.

JavaScript Execution: Verify that your JavaScript code is being executed correctly and that the PHP variables are being properly interpolated. See here: https://developer.zendesk.com/documentation/classic-web-widget-sdks/web-widget/quickstart-tutorials/Skydiving in Bir Billing, Himachal Pradesh/dynamically-change-web-widget-settings/?form=MG0AV3 You might want to use console.log() to debug and ensure the variables contain the expected values.

API Permissions: Ensure that your API key has the necessary permissions to create tickets and prefill fields.

Field Configuration: Confirm that the custom fields are configured to be editable by customers in the Zendesk Admin settings.

Documentation and Examples: Refer to the Zendesk documentation for advanced customization and examples of prefilling fields.

I hope this info is helpful to you.

Best Regard,
Jennifer Anderson