Dillon Vance

I am encountering persistent issues when trying to create a Zendesk Guide article via Power Automate. Despite following the documentation and testing various configurations, I receive the following error message:

{  "status": 400,  "message": "The value is not updatable.\r\n     inner exception: The value is not updatable.\r\nclientRequestId: a8d7198f-54a2-416e-a258-85a29ff8f05d",  "error": {    "message": "The value is not updatable.\r\n     inner exception: The value is not updatable."  },  "source": "zendesk-wus.azconn-wus-001.p.azurewebsites.net" }

What I'm Trying to Accomplish

I’m using Power Automate to automate the creation of Zendesk Guide articles based on updates in a SharePoint document library. Here’s the most recent Power Automate configuration I’ve tried:

Code Used in Power Automate

{    "inputs": {        "host": {            "connectionName": "shared_zendesk_1",            "operationId": "PostItem",            "apiId": "/providers/Microsoft.PowerApps/apis/shared_zendesk"        },        "parameters": {            "table": "articles",            "item/title": "Title 2",            "item/body": "Jimmy Dean",            "item/locale": "en-us",            "item/author_id": 37647808834323,            "item/comments_disabled": true,            "item/promoted": false,            "item/section_id": 37647994177939        },        "authentication": "@parameters('$authentication')"    },    "metadata": {        "operationMetadataId": "571e2539-d87f-4561-bcfe-4d6ca5abb356"    } }

Details of My Request

1. Parameters Sent:
   • item/title: "Title 2"
   • item/body: "Jimmy Dean"
   • item/locale: "en-us"
   • item/author_id: The ID of a valid author in my Zendesk instance.
   • item/comments_disabled: true
   • item/promoted: false
   • item/section_id: A valid section ID from my Help Center.
2. Authentication:
   • I’m using the Zendesk connector in Power Automate, which handles authentication.
3. Expected Outcome:
   • The article should be created in the specified section (item/section_id) with the provided title and body.

What I’ve Tried:

• Validating all IDs:
  • Confirmed that author_id and section_id are valid and accessible in my Zendesk instance.
• Testing with Minimal Parameters:
  • Removed non-essential parameters (e.g., comments_disabled, promoted), but the error persists.
• Checking Permissions:
  • Verified that the API token has permissions to manage Guide articles.
• Testing in Postman:
  • Replicated the request in Postman using the Zendesk API endpoint, and I still receive the same error.
• Debugging Power Automate:
  • Enabled detailed logging to confirm that the parameters are being sent as expected.

Questions:

1. Can Zendesk Guide articles be created via the API using Power Automate?
2. What does the "The value is not updatable" error typically mean in this context?
   • Are there fields in my request that are immutable or not allowed to be set for new articles?
3. Are there known limitations or additional considerations when using the Power Automate Zendesk connector for this purpose?

I would greatly appreciate any guidance on how to resolve this issue or insights into what might be causing the error.

Thank you in advance for your time and support!