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Kiran Madhav

  • Total activity
    42
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Activity overview

Latest activity by Kiran Madhav
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    Kiran Madhav commented,

    1. Support
    2. ...
    3. Extending Zendesk Support
    4. Creating HTTP targets

    Hi Scott, Please follow below Admin --> Channels --> API --> Target Failures   Here you can see all the target failure and reason. Thanks, Kiran.

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    • Kiran Madhav
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    Kiran Madhav created a post,

    End users suspended automatically

    Answered
    1. Community
    2. Support Q&A

    Hi there, We recently opted Zendesk and we're happy with it. We noticed some of the end-users were marked as suspended and we're loosing customers queries.  Could any one suggest why this is happen...

    • Kiran Madhav
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    • 6 followers
    • 6 comments
    • 0 votes
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    Kiran Madhav commented,

    1. Community
    2. Support Q&A
    3. Triggers to add text in description

    Thanks Matt, Its helpful!!

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    • Kiran Madhav
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    Kiran Madhav created a post,

    Triggers to add text in description

    1. Community
    2. Support Q&A

    Hi there, Can anyone suggest how can I add some text to subject or description by using triggers or automations. Please suggest, Kiran.

    • Kiran Madhav
    • Created
    • 4 followers
    • 4 comments
    • 0 votes
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    Kiran Madhav created a post,

    Merging tickets automation

    1. Community
    2. Support Q&A

    Hi there, I've an issue with customer's ticketing system. When I create a ticket it'll send an email to the customers and then they reply to the email then it'll creating another new ticket because...

    • Kiran Madhav
    • Created
    • 3 followers
    • 2 comments
    • 0 votes
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    Kiran Madhav commented,

    1. Community
    2. Support Q&A
    3. Custom field not display in conditions dropdown

    Hi Jessie, Thanks for quick response. I understand there is a limitation in business rules. Is there any work around. Can you help me on this ticket please.

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    • Kiran Madhav
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    Kiran Madhav commented,

    1. Community
    2. Support Q&A
    3. Custom field not display in conditions dropdown

    Hi Tonna, It is a text field. Actually I'm trying to create a trigger. when I try to add condition to the trigger below drop down not display the ticket custom field : Add trigger Meet all o...

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    Kiran Madhav created a post,

    Custom field not display in conditions dropdown

    1. Community
    2. Support Q&A

    hi there, I've 10s of custom fields in ticket form, but the issue is I'm not able view some of custom fields in the conditions dropdown which creating trigger.   Please suggest.  

    • Kiran Madhav
    • Created
    • 6 followers
    • 19 comments
    • 2 votes