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Kiran Madhav

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Activity overview

Latest activity by Kiran Madhav
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    Kiran Madhav commented,

    Hi Scott, Please follow below Admin --> Channels --> API --> Target Failures   Here you can see all the target failure and reason. Thanks, Kiran.

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    Kiran Madhav created a post,

    End users suspended automatically

    Hi there, We recently opted Zendesk and we're happy with it. We noticed some of the end-users were marked as suspended and we're loosing customers queries.  Could any one suggest why this is happen...

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    Kiran Madhav commented,

    Thanks Matt, Its helpful!!

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    Kiran Madhav created a post,

    Triggers to add text in description

    Hi there, Can anyone suggest how can I add some text to subject or description by using triggers or automations. Please suggest, Kiran.

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    Kiran Madhav created a post,

    Merging tickets automation

    Hi there, I've an issue with customer's ticketing system. When I create a ticket it'll send an email to the customers and then they reply to the email then it'll creating another new ticket because...

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    Kiran Madhav commented,

    Hi Jessie, Thanks for quick response. I understand there is a limitation in business rules. Is there any work around. Can you help me on this ticket please.

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    Kiran Madhav commented,

    Hi Tonna, It is a text field. Actually I'm trying to create a trigger. when I try to add condition to the trigger below drop down not display the ticket custom field : Add trigger Meet all o...

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    Kiran Madhav created a post,

    Custom field not display in conditions dropdown

    hi there, I've 10s of custom fields in ticket form, but the issue is I'm not able view some of custom fields in the conditions dropdown which creating trigger.   Please suggest.