Diziana

Diziana builds great products (themes, plugins) and services around Zendesk Platform for Zendesk Customers. Diziana has helped hundreds of organisations/companies to provide fantastic self-service customer support experience via Zendesk Help Center. Diziana has also helped to streamline Zendesk Support process to increase happiness, productivity, efficiency, and profitability of all parties involved (customers, agents, organisations). Visit http://www.diziana.com for more information.

Total activity 224
Last activity February 20, 2020 14:58
Member since April 03, 2015 11:42

Following 4 users
Followed by 7 users
Votes 21
Subscriptions 103

Activity overview

Latest activity by Diziana

Diziana commented, October 30, 2019 12:33
Thank you. I realized the change was rolled back but we need to discuss and come to a solution so it doesn't happen again. A lot of help-centers are using moment.js for years, and it will be hard t...
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- Diziana
- Created October 30, 2019 12:33
- 0 votes
Diziana commented, October 24, 2019 16:28
The moment.js is breaking again, has something changed in Guide Help Center? I believe, Zendesk's version of moment.js is breaking customer's moment.js. Brett - Community Manager - Please have de...
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- Diziana
- Created October 24, 2019 16:28
- 0 votes
Diziana commented, October 24, 2019 16:12
Bryan - Community Manager It seems, the bug has popped up again. The moment.js in themes are failing to work -- probably Zendesk is loading another version? We reported it here: https://support.z...
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- Diziana
- Created October 24, 2019 16:12
- 0 votes
Diziana commented, September 22, 2019 08:29
Hi Zach Can you try following? Do you have SSO enabled help-center? $(document).ready(function() { var placeholderText = "Hi, how can we help you?"; if(HelpCenter.user.role!='anonymous') { pla...
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- Diziana
- Created September 22, 2019 08:29
- 0 votes
Diziana commented, June 05, 2019 22:12
Hi Ron Please read the post here: https://support.zendesk.com/hc/en-us/community/posts/360031296373-Do-you-use-moment-js-in-your-Theme-Has-it-been-broken-in-last-couple-of-days- Please send us an e...
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- Diziana
- Created June 05, 2019 22:12
- 0 votes
Diziana created a post, June 05, 2019 22:09
Do you use moment.js in your Theme? Has it been broken in last couple of days?
1. Community
2. Guide Q&A
Hi If you use moment.js in your help-center theme, have you noticed it's not working for last couple of days? It seems a recent update by Zendesk to it's help-center infrastructure or something tha...
- Diziana
- Created June 05, 2019 22:09
- 6 followers
- 13 comments
- 0 votes
Diziana commented, April 19, 2019 13:46
Hi I think, you can do this. I am sharing an example where you can show a message to signed-in users, override that message for users who belong to at least one organization, and further override t...
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- Diziana
- Edited April 19, 2019 13:47
- 0 votes
Diziana commented, April 19, 2019 12:47
Hi Machi Please have a look at: - https://support.zendesk.com/hc/en-us/articles/203663766-Enabling-social-and-business-single-sign-on-SSO- - https://support.zendesk.com/hc/en-us/articles/20366382...
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- Diziana
- Created April 19, 2019 12:47
- 0 votes
Diziana created a post, March 20, 2018 16:43
Promoted Articles - Changing the order (custom sorting)
1. Community
2. User Tips & Tricks
This tip will provide you some ideas to control the order promoted articles are listed. You will be able to change the order, overriding the default sorting criteria. Shout out to @David Verhoff f...
- Diziana
- Edited March 20, 2018 16:44
- 5 followers
- 1 comment
- 2 votes
Diziana commented, September 28, 2017 12:24
Awesome! Much awaited feature. Thank you.
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- Diziana
- Created September 28, 2017 12:24
- 1 vote