Diziana
Diziana builds great products (themes, plugins) and services around Zendesk Platform for Zendesk Customers. Diziana has helped hundreds of organisations/companies to provide fantastic self-service customer support experience via Zendesk Help Center. Diziana has also helped to streamline Zendesk Support process to increase happiness, productivity, efficiency, and profitability of all parties involved (customers, agents, organisations). Visit http://www.diziana.com for more information.
- Total activity 225
- Last activity
- Member since
- Following 4 users
- Followed by 7 users
- Votes 21
- Subscriptions 103
Activity overview
Latest activity by Diziana-
Diziana commented,
Thank you. I realized the change was rolled back but we need to discuss and come to a solution so it doesn't happen again. A lot of help-centers are using moment.js for years, and it will be hard t...
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Diziana commented,
The moment.js is breaking again, has something changed in Guide Help Center? I believe, Zendesk's version of moment.js is breaking customer's moment.js. Brett - Community Manager - Please have de...
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Diziana commented,
Bryan - Community Manager It seems, the bug has popped up again. The moment.js in themes are failing to work -- probably Zendesk is loading another version? We reported it here: https://support.z...
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Diziana commented,
Hi Zach Can you try following? Do you have SSO enabled help-center? $(document).ready(function() { var placeholderText = "Hi, how can we help you?"; if(HelpCenter.user.role!='anonymous') { pla...
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Diziana commented,
Hi Ron Please read the post here: https://support.zendesk.com/hc/en-us/community/posts/360031296373-Do-you-use-moment-js-in-your-Theme-Has-it-been-broken-in-last-couple-of-days- Please send us an e...
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Diziana created a post,
Do you use moment.js in your Theme? Has it been broken in last couple of days?
Hi If you use moment.js in your help-center theme, have you noticed it's not working for last couple of days? It seems a recent update by Zendesk to it's help-center infrastructure or something tha...
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Diziana commented,
Hi I think, you can do this. I am sharing an example where you can show a message to signed-in users, override that message for users who belong to at least one organization, and further override t...
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Diziana commented,
Hi Machi Please have a look at: - https://support.zendesk.com/hc/en-us/articles/203663766-Enabling-social-and-business-single-sign-on-SSO- - https://support.zendesk.com/hc/en-us/articles/20366382...
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Diziana created a post,
Promoted Articles - Changing the order (custom sorting)
This tip will provide you some ideas to control the order promoted articles are listed. You will be able to change the order, overriding the default sorting criteria. Shout out to @David Verhoff f...
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Diziana commented,
Awesome! Much awaited feature. Thank you.