Diziana
Diziana builds great products (themes, plugins) and services around Zendesk Platform for Zendesk Customers. Diziana has helped hundreds of organisations/companies to provide fantastic self-service customer support experience via Zendesk Help Center. Diziana has also helped to streamline Zendesk Support process to increase happiness, productivity, efficiency, and profitability of all parties involved (customers, agents, organisations). Visit http://www.diziana.com for more information.
- Total activity 221
- Last activity
- Member since
- Following 4 users
- Followed by 7 users
- Votes 21
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Activity overview
Latest activity by Diziana-
Diziana commented,
Hi Zach Can you try following? Do you have SSO enabled help-center? $(document).ready(function() { var placeholderText = "Hi, how can we help you?"; if(HelpCenter.user.role!='anonymous') { pla...
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Diziana commented,
Hi Ron Please read the post here: https://support.zendesk.com/hc/en-us/community/posts/360031296373-Do-you-use-moment-js-in-your-Theme-Has-it-been-broken-in-last-couple-of-days- Please send us an e...
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Diziana created a post,
Do you use moment.js in your Theme? Has it been broken in last couple of days?
Hi If you use moment.js in your help-center theme, have you noticed it's not working for last couple of days? It seems a recent update by Zendesk to it's help-center infrastructure or something tha...
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Diziana commented,
Hi I think, you can do this. I am sharing an example where you can show a message to signed-in users, override that message for users who belong to at least one organization, and further override t...
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Diziana commented,
Hi Machi Please have a look at: - https://support.zendesk.com/hc/en-us/articles/203663766-Enabling-social-and-business-single-sign-on-SSO- - https://support.zendesk.com/hc/en-us/articles/20366382...
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Diziana created a post,
Promoted Articles - Changing the order (custom sorting)
This tip will provide you some ideas to control the order promoted articles are listed. You will be able to change the order, overriding the default sorting criteria. Shout out to @David Verhoff f...
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Diziana commented,
Awesome! Much awaited feature. Thank you.
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Diziana commented,
@WalterS: I have updated code to make it work in Safari (Desktop and Mobile Safari). Thank you
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Diziana commented,
Hi Andrey I thought about it. Though user can reply back (because we are setting reply-to: <support email-id>); but that will create a new ticket. Of course, we don't want that. Zendesk embeds lot ...
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Diziana created a post,
Using SendGrid for outgoing emails (notifications) - HTTP Target + Triggers
A question (Send email via Sendgrid?) made me come up with this tip. Kudos to @Pedro for asking this question. Disclaimer: This tip isn't meant to be replacement of Zendesk's built-in notification...