Diziana
Diziana builds great products (themes, plugins) and services around Zendesk Platform for Zendesk Customers. Diziana has helped hundreds of organisations/companies to provide fantastic self-service customer support experience via Zendesk Help Center. Diziana has also helped to streamline Zendesk Support process to increase happiness, productivity, efficiency, and profitability of all parties involved (customers, agents, organisations). Visit http://www.diziana.com for more information.
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Recent activity by Diziana Sort by recent activity-
Thank you. I realized the change was rolled back but we need to discuss and come to a solution so it doesn't happen again. A lot of help-centers are using moment.js for years, and it will be hard t...
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The moment.js is breaking again, has something changed in Guide Help Center? I believe, Zendesk's version of moment.js is breaking customer's moment.js. Brett - Community Manager - Please have de...
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Bryan - Community Manager It seems, the bug has popped up again. The moment.js in themes are failing to work -- probably Zendesk is loading another version? We reported it here: https://support.z...
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Hi Zach Can you try following? Do you have SSO enabled help-center? $(document).ready(function() { var placeholderText = "Hi, how can we help you?"; if(HelpCenter.user.role!='anonymous') { pla...
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Hi Ron Please read the post here: https://support.zendesk.com/hc/en-us/community/posts/360031296373-Do-you-use-moment-js-in-your-Theme-Has-it-been-broken-in-last-couple-of-days- Please send us an e...
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Hi I think, you can do this. I am sharing an example where you can show a message to signed-in users, override that message for users who belong to at least one organization, and further override t...
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Hi Machi Please have a look at: - https://support.zendesk.com/hc/en-us/articles/203663766-Enabling-social-and-business-single-sign-on-SSO- - https://support.zendesk.com/hc/en-us/articles/20366382...
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Awesome! Much awaited feature. Thank you.
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@WalterS: I have updated code to make it work in Safari (Desktop and Mobile Safari). Thank you
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Hi WalterS As @Jacob mentioned, you can do it using some javascript/css. Instead of hiding fields, you can use javascript to change labels and descriptions. You can use following code on top of new...