Diziana
Diziana builds great products (themes, plugins) and services around Zendesk Platform for Zendesk Customers. Diziana has helped hundreds of organisations/companies to provide fantastic self-service customer support experience via Zendesk Help Center. Diziana has also helped to streamline Zendesk Support process to increase happiness, productivity, efficiency, and profitability of all parties involved (customers, agents, organisations). Visit http://www.diziana.com for more information.
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Do you use moment.js in your Theme? Has it been broken in last couple of days?
Hi If you use moment.js in your help-center theme, have you noticed it's not working for last couple of days? It seems a recent update by Zendesk to it's help-center infrastructure or something tha...
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Promoted Articles - Changing the order (custom sorting)
This tip will provide you some ideas to control the order promoted articles are listed. You will be able to change the order, overriding the default sorting criteria. Shout out to @David Verhoff f...
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Using SendGrid for outgoing emails (notifications) - HTTP Target + Triggers
A question (Send email via Sendgrid?) made me come up with this tip. Kudos to @Pedro for asking this question. Disclaimer: This tip isn't meant to be replacement of Zendesk's built-in notification...
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Add multilingual welcome note (placeholder text) in search box along with user name
[Following tip was posted as comment here; we think, this tip deserves it's own post] Prerequisite: Zendesk Professional, or onwards subscriptions plan Question: What I am going to get out of this ...
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Adding a click-to-chat link
Open the chat window by clicking a button or link on the Help Center. This can be achieved by adding a few lines of code in HTML and JS. Steps: Attach following code to your image/link/button whi...
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Allow only signed-in users to submit a ticket
Zendesk note: This tip is addresses the use case where you want to hide the submit a request link until the user signs in, and not restrict tickets in all channels to sign-in users. Alternatively, ...
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Add welcome note on search box along with user name
Hi Guys, Here is a new useful tip to impress your end users: Show welcome note on the search box along with the username. Copy the below JS code and paste it in your HC JS section: if(HelpCenter...
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Tip: Finding current Locale of HelpCenter using javascript
While customizing helpcenter theme/templates, we often need to find out the current locale before using REST API or for any other puprose. Zendesk provides a javascript object (HelpCenter), and it ...
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Tip: Finding current page type (category, section or article) and id
This is how you can find out the page type (category, section or article), and the corresponding (category, section or article) id: /*** Finds current page type (categories, sections or articles)* ...
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Restrict Custom block at home page based on user group
You can put restriction over custom block by hiding it based on user group. Original post can be find here In order to hide custom block from home page just do the following 1. Go to Theme edi...