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John Miller

  • Total activity 14
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Activity overview

Latest activity by John Miller
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    John Miller commented,

    This request has been running for 5 years!  C'mon Zendesk, this is a clearly needed feature. I've set up the "all or nothing" checkbox in the user profile, but that only helps when they are upset e...

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    John Miller commented,

    Thanks for the feedback!  We did track down the message, and as you stated, it went to someone other than me.  They had no idea what it meant and ignored it, so we've established a new process for ...

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    John Miller commented,

    I've had this happen to me a couple of times, but to my knowledge, we never received an email stating that it had been disabled.  Is there something I can check to make sure this is being sent out ...

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    John Miller commented,

    Is the machine learning process taking into account the real satisfaction rating once a ticket is solved and a customer rates?  For example, a predicted score of 43/100 based on touches or text, bu...

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    John Miller commented,

    I just found this thread and have been wishing this was a feature since we went live in Oct. 2014.  We have customers complaining regularly about how many satisfaction surveys they receive, and a w...