Monika Jurczyk
- Total activity 102
- Last activity
- Member since
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- Votes 62
- Subscriptions 28
Activity overview
Latest activity by Monika Jurczyk-
Monika Jurczyk commented,
@mentions seem to only add the first name to the ticket. Is there a way to use the full name, rather than just the first name? example @John Smith should use John Smith. When you have multiple peo...
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Monika Jurczyk commented,
@Nicole Relyea, Thank you so much.
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Monika Jurczyk commented,
I am unable to view 'Search-based Views/Saved Searches' and vote for this feature.
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Monika Jurczyk commented,
Will all agents receive this message, or only once that are currently logged in? We have agents across different time zones, so they might not be logged in at the time I am sending out these messag...
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Monika Jurczyk commented,
Thank you Megan, I did that. But when I create a new ticket, it still appears to be public. Maybe my expectation is wrong here.
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Monika Jurczyk commented,
How do I now if this feature is already available on my account? Is there a specific setting I can check on? Trying to test the functionality.
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Monika Jurczyk commented,
+1, Zendesk needs an interface where I can see Light Agents: # Full Agents: # Clicking on each of the links, will provide one with the list.
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Monika Jurczyk commented,
Thank you Jessie, What are the chances that this will be addressed. There is another issue (recover deleted tickets) that has many votes, but the issue has been in Planned state for over 4 years. ...
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Monika Jurczyk commented,
@Colin Piper Any plans to add variables as an option? This would be a wonderful feature.
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Monika Jurczyk commented,
7 years, and the status still says Planned.