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Danielle Jensen

  • Total activity 282
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Latest activity by Danielle Jensen
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    Danielle Jensen commented,

    Edit: Sorry for the triple response here! Apparently the comments on this post appeared after I drafted my comment, so looks like you got the same answer thrice. Hey Luka,  The email you're referen...

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    Danielle Jensen commented,

    Hi Adrian,  As mentioned in this article, you can change an agent's default group by visiting their profile > select Groups > and in the pop up that presents, switch the value in Default grou...

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    Danielle Jensen created an article,

    Why can't I use all 280 characters in my Twitter replies?

    Question When I try to reply to tweets via Support, the allotted character limit is always less than Twitter's standard character limit. Why can't I use all 280 characters in my Twitter replies? A...

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    Danielle Jensen created an article,

    How can I view my Talk usage?

    Question  How can I view my Talk usage?  Answer  You can view this information by clicking the the Admin icon () in the sidebar. You can then select on Channels > Talk to view the headliners in ...

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    Danielle Jensen created an article,

    Why do solved tickets change to a closed status?

    Question Twenty-eight days after a ticket is submitted as Solved, the ticket moves to a Closed status. I would expect the ticket to stay Solved until I manually close it. Why is this happening? Ans...

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    Danielle Jensen created an article,

    What is a brand ID and how can I find it?

    Question What is a brand ID and how can I find it?  Answer  What is a Brand ID? Brands are your customer-facing identities, which represent multiple products or services. See Setting up multiple ...

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    Danielle Jensen created an article,

    Error using email address within Chat trigger action

    Issue Symptoms When creating or editing a Chat trigger, if I type an email address into an action text field, I receive an error message after submitting the trigger: Error: Invalid Variable: '@do...

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    Danielle Jensen created an article,

    How does Insights report on merged tickets?

    Question How does Insights report on merged tickets? Answer A merged ticket is treated like any other ticket. The only thing that reliably sets them apart is that merged tickets have a closed_by_m...

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    Danielle Jensen created an article,

    Keyboard shortcuts for formatting knowledge base articles

    In addition to the Help Center article editor toolbar, you can use keyboard shortcuts to help format your knowledge base articles.  Below are the available keyboard shortcuts and their functions. ...

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    Danielle Jensen created an article,

    How to remove agents from groups

    Overview This article instructions how to remove agents from groups in Support. Conditions To implement this change, you must: Have a Team, Professional, or Enterprise Support plan Be an administ...