Tim Kilkenny
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Total activity53
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Last activity
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Activity overview
Latest activity by Tim Kilkenny-
Tim Kilkenny created an article,
Service Incident - October 10th, 2018 - Performance issues on Pods 13-20
SUMMARY 16:44 UTC | 09:44 PT We're happy to report that the performance degradation some customers experienced in Pods 13, 14, 19 and 20 is resolved. Please let us know if you're still experiencin...
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Tim Kilkenny created an article,
Service Incident - January 16th, 2019 - App loading issues
SUMMARY 23:31 UTC | 15:31 PT We're happy to report that Apps and the Apps Management page are loading properly for Support and Chat customers in Pod 13. If you're still experiencing any issues, pl...
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Tim Kilkenny created an article,
Service Incident - January 17th, 2019 - Inbound email delays, all pods
SUMMARY 08:17 UTC (18 Jan) | 00:17 PT (18 Jan)We have successfully reprocessed the delayed emails. If you're still experiencing issues, please reach out to us. 03:34 UTC (18 Jan) | 19:34 PT We're ...
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Tim Kilkenny commented,
Hi Matthew, At this time, we do not currently support third party 2FA devices like the ones that you mentioned.
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Tim Kilkenny commented,
Hi Gurunn, Zendesk will remember your phone number in the 2FA settings, even after 30 days.
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Tim Kilkenny created an article,
Why can't my users manually close tickets?
Question Why can't my users manually close tickets? Answer Due to system rule, users cannot manually set a ticket to closed. However, business rules or the Zendesk API are able to make updates to ...