Max Mulsch

1. Community
2. Support Troubleshooting and Q&A
3. Allow end users that are not signed in to add CC's

Hey Jessie, Thank you for your swift response. We use Zendesk for as a service desk for internal users only. We are working with various tools and services, which all require a different login. Mos...

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• Max Mulsch
• Created February 14, 2017 09:29
• 0 votes

1. Community
2. Support Troubleshooting and Q&A
3. Allow end users that are not signed in to add CC's

+1 for me. I need the CC functionality enabled for end users that are not signed in. We don't want our users to send emails to us directly, as we require a certain amount of information for tickets...

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• Max Mulsch
• Created February 08, 2017 11:02
• 0 votes

1. Using Support
2. Agent guide for Support
3. Using views to manage ticket workflow

I would like to be able to hide views that do not belong to the user's default group. How do I achieve this?  For instance I have two groups: Approval Group Development Group In order to re-assig...

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• Max Mulsch
• Edited September 21, 2016 11:16
• 0 votes

1. Using Support
2. Users, groups, and organizations
3. Creating, managing, and using groups

Nevermind, I've figured it out. I just need to create new views for certain groups.

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• Max Mulsch
• Created September 21, 2016 08:36
• 0 votes

1. Using Support
2. Users, groups, and organizations
3. Creating, managing, and using groups

Is there a way to hide certain groups? For instance I have 3 groups: Admin group Approval group Deployment group My agents are able to reassign tickets to other groups, however I don't want them ...

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• Max Mulsch
• Edited September 21, 2016 08:10
• 0 votes

1. Community
2. Support Product Feedback
3. User Fields: Dropdown with Multiple Selections

+1

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• Max Mulsch
• Created February 02, 2016 12:38
• 0 votes