Bill Cicchetti
- Total activity 226
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 47
- Subscriptions 85
Activity overview
Latest activity by Bill Cicchetti-
Bill Cicchetti created a post,
Provide an out of box option to limit the display of specific ticket forms to an org or an org's assigned support group
As our custom ticket forms continue to grow its becoming more confusing for end users on which form to use when submitting a new ticket via the web. I have read the posts out there where custom CSS...
-
Bill Cicchetti commented,
Thanks Brett! I'll check it out
-
Bill Cicchetti commented,
I have the same goal. The SLA tracks the time between a ticket created to first reply which is good for measuring the level of service provided to our clients but we also want to measure the effic...
-
Bill Cicchetti commented,
Reawakening this one... The search functionality offers search recommendations (suggested articles as you type) on the community home page but when you click an article or click a search item an...
-
Bill Cicchetti commented,
In our case we would like to report off tickets that an agent (light or full) is cc'd on and the CSAT results on those tickets. I think any sort of visibility of CC'd people in Explore is highly v...
-
Bill Cicchetti commented,
perfecto,,,thanks Brett
-
Bill Cicchetti commented,
Thanks Brett, Here is the field as it displays on the ticket form: (note Its the Repair Category Field) Here is the ticket field Here is the setup for the Mcro Here this what displays in the c...
-
Bill Cicchetti commented,
Carolynne have you thought about initially assigning articles a user segment that is only assigned to internal users and/or users who need to review it before making it public?
-
Bill Cicchetti commented,
For custom fields added to a Macro: Is the Macro supposed to add the display value or the tag associated with the field when used. We have a drop down field that when we add to a macro it displa...
-
Bill Cicchetti commented,
Another quick question..For those who dont currently have this option activated will it be required to move to this instead of the current CC functionality?