Bill Cicchetti commented,
Hi Jessie, Not currently though we just rolled out the community recently. I was trying to be proactive and have something in place if it did happen. Thanks for the info. I take it there is no ...
Bill Cicchetti commented,
We are trying to create a trigger that will notify a user who replies to a notification they receive when a community post or topic they subscribed to has a reply. As of right now if they fail to...
Bill Cicchetti commented,
Nicole, Do you have any suggestions on a work around for this issue? It doesn't appear that we can access the notification nor am I finding any unique identifier I can use to create a trigger to c...
Bill Cicchetti commented,
We noticed the same thing since rolling out the Community. We definitely don't want replies to this notifications to create tickets and I dont see anywhere where you can edit the contents of these...
Bill Cicchetti commented,
Thanks Nicole.. I think Ill wait for Zendesk Community 2.0 ;)
Bill Cicchetti commented,
IMO FRT is essential to measuring your staffs responsiveness to the clients but it appears ZD doesn't provide much flexibility on how you can track this. Maybe I'm wrong and just confused after re...
Bill Cicchetti commented,
Hi Nicole, It is the former, Basically we have a Topic for Guidelines and FAQs for our Community (we label as a Forum) that we only want Agents and Manager the ability to post and comment but f...
Bill Cicchetti commented,
@Heather Thanks for the info. I thought it had to do with a special user that only ZD could create for you to allow reports to be visible via link that you could post on a site outside of ZD. May...
Bill Cicchetti commented,
Bill Cicchetti commented,
@ MiiiA Pty Ltd I also have be wanting a way to batch suspend or un-suspend users Even a list of users with check boxes to suspend or un-suspend would suffice. Going into each and every user re...