Bill Cicchetti
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Total activity292
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Last activity
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Activity overview
Latest activity by Bill Cicchetti-
Bill Cicchetti commented,
Hi Chandra, Happy Friday. Thanks again for looking into this for me. Here is the answers to your questions: 1) Ticket Updates 2) Ticket Status - Excluding some statuses Dates: 3)The FA filters a...
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Bill Cicchetti commented,
Hi Chandra See info below. Let me know if you need anything else. Thanks in advance! Here is the report setup:
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Bill Cicchetti created a post,
Total days since a ticket has been update
I'm looking to create report(s) that calculates the total number of days since an update has been made to individual tickets. One report will be generic ie Time since ANY update was done. Id like...
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Bill Cicchetti commented,
Would love to see this added. Hard to explain to the users why something deemed as basic as this is not available.
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Bill Cicchetti commented,
would love to see this also. Only work around I found in Chrome is to reduce the Zoom to 90-80% depending on the length of the name
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Bill Cicchetti commented,
Brett Bowser Was there any resolution to the issue that Ryan Boyer reported where Drillthrough is displaying all values and not restricted to the values pertaining to the cell your doing the drillt...
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Bill Cicchetti commented,
Hey Brett, I put together a custom attribute : IF (VALUE(Requester wait time (min)) > 60*24*30)THEN ">30 days" ELSE " < 30 days" ENDIF The issue issue is it appears to take into account the s...
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Bill Cicchetti commented,
Thanks Brett, I'll take a look. Would I have the ability to capture tickets in the past (i.e have already been closed or replied to) that had this scenario? We are looking to see how many tickets...
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Bill Cicchetti created a post,
How to find all tickets < solved with no agent public comment for x days
Looking for a way to list details of all tickets <Solved that has not had a public reply from the assignee for a configurable amount of time. Currently looking to find all tickets in which the as...
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Bill Cicchetti commented,
I am trying to create a report where a user can select one of two custom attributes as a restriction. Example: I have a custom attribute that lists all orgs with a particular tag (ex. a_orgs) we'l...