Bill Cicchetti
- Total activity 246
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 53
- Subscriptions 94
Activity overview
Latest activity by Bill Cicchetti-
Bill Cicchetti commented,
I am trying to run a query on all agents associated to a particular custom field in the user section and getting unexpected results. I have create a field in the User record page to designate if a ...
-
Bill Cicchetti commented,
I also would like to see this functionality added. IMO its not realistic to have create an entire new dashboard in order to get one report/query sent to a group or an agent on a scheduled basis. ...
-
Bill Cicchetti commented,
So far so go...Could this lead to potentially exposing reports to an exterior source such as an internal company website showing common metrics for all to see?
-
Bill Cicchetti commented,
We had the same issue, Once we made the suggested change the issue has not reared its head again. The lingering issue was the inability to go back and change/remove the bad ratings once the ticke...
-
Bill Cicchetti commented,
We have a similar case and to extend that we have more than one support dept using our ZD instance. We would love to have the ability to have only specific ticket forms visible based on the support...
-
Bill Cicchetti commented,
We are in desperate need of this functionality also. We have two different DEV groups using two different Jira instances that we need to interact with Support groups in the same ZD instance. I ...
-
Bill Cicchetti commented,
Hi Brett, I got word it was indeed a bug and has been escalated within the last week or so.
-
Bill Cicchetti created a post,
Explore: Percentage of tickets with no replies for greater than 24 biz hours
AnsweredI've been asked to put together a report that shows any time where the time between replies (whether from the assignee or requester) is greater than 24 Biz hours and also the percentage of these ti...
-
Bill Cicchetti commented,
I found an issue regarding counts of created and solved tickets in Explore vs Insights. Please note that this may be data specific and not an issue with everyone. For some reason (that Support ...
-
Bill Cicchetti created a post,
Provide an out of box option to limit the display of specific ticket forms to an org or an org's assigned support group
As our custom ticket forms continue to grow its becoming more confusing for end users on which form to use when submitting a new ticket via the web. I have read the posts out there where custom CSS...