Bill Cicchetti
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Activity overview
Latest activity by Bill Cicchetti-
Bill Cicchetti commented,
Agreed! Using the multi-select will help reduce the number of check box fields we need to capture the information we need on a user or org level
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Bill Cicchetti commented,
Post added: https://support.zendesk.com/hc/en-us/community/posts/360048029813-Explore-Simplify-the-process-of-colorization-of-results
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Bill Cicchetti created a post,
Explore:Simplify the process of colorization of results
I am requesting that the process of setting the color of the returned data in a report based on a value be simplified. Currently in order to set the color of s result based on the value returned y...
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Bill Cicchetti commented,
In this day and age I wouldn't expect someone having to go through this much to alter the color. IMO users trying to create a report wouldn't have the skill set to right out code such as above to ...
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Bill Cicchetti commented,
Resurrecting this article. So I am trying to create a custom dimension in GA for user role. 1) I have GA activated and see out of box reports and dashboards populated. 2) I added this to the scri...
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Bill Cicchetti commented,
Good to know! On that note: When an agent is reassigned as an End User (or in some cases Light Agent) what other effect does it have on reporting on agent tickets? For example does it effect your ...
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Bill Cicchetti commented,
I am trying to run a query on all agents associated to a particular custom field in the user section and getting unexpected results. I have create a field in the User record page to designate if a ...
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Bill Cicchetti commented,
I also would like to see this functionality added. IMO its not realistic to have create an entire new dashboard in order to get one report/query sent to a group or an agent on a scheduled basis. ...
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Bill Cicchetti commented,
So far so go...Could this lead to potentially exposing reports to an exterior source such as an internal company website showing common metrics for all to see?
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Bill Cicchetti commented,
We had the same issue, Once we made the suggested change the issue has not reared its head again. The lingering issue was the inability to go back and change/remove the bad ratings once the ticke...