Bill Cicchetti
- Total activity 209
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Activity overview
Latest activity by Bill Cicchetti-
Bill Cicchetti commented,
Hi ZD, I have been taking a look at the beta for followers and CC but it doesn't seem to provide the ability to create a view for either field. Is that correct?
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Bill Cicchetti commented,
Thanks Kyle for the feedback. Unfortunately this unsolved metric seems to only report on all current open tickets not at a point in time. Id like to know how many unsolved/assigned tickets an age...
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Bill Cicchetti created a post,
Number of open tickets per agent or department at the end of each month
Hi all, Looking to create a report in Explore that will show how many assigned tickets are still open at the end of each month grouped by agent and/or support department(we have multiple support ...
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Bill Cicchetti commented,
Is this section "CCs and followers" only available after you run the conversion process?
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Bill Cicchetti commented,
Having two tabs for a ticket, one with all notes (Detailed notes) and one with flagged as "relevant" might work (summary) This way is easy to still see all notes if you want or the condensed view...
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Bill Cicchetti commented,
We sometimes have alot of trivial back and forth with a client such as "here is the meeting invite" "are you there" "thanks for the note" etc that "dilute" the vital/relevant comments in a ticket...
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Bill Cicchetti created a post,
Reporting on # of tickets closed and # of tickets assigned each month in Explore
Hello all, Here is the report Im trying to accomplish: On a month to month basis a report on each agent and/or for each department the # of tickets closed in a particular month and number of tic...
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Bill Cicchetti commented,
By the way Explore does allow you to report on email addresses
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Bill Cicchetti commented,
Thanks Ricardo for the feedback. I forgot about that functionality and it does help a bit. I still am wondering if there is a way to obtain there results without doing this additional step. Thank...
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Bill Cicchetti commented,
Anyone know of a way to stack the lines so current year/month is on top and previous year/month is below it so its easy to compare 2019 month to 2018 month?