Bill Cicchetti
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Total activity274
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Last activity
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Activity overview
Latest activity by Bill Cicchetti-
Bill Cicchetti commented,
I am trying to create a report where a user can select one of two custom attributes as a restriction. Example: I have a custom attribute that lists all orgs with a particular tag (ex. a_orgs) we'l...
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Bill Cicchetti commented,
Could someone at Zendesk provide an update on this request? i.e. is it on the road-map? If so is there a general ETA? This lack of functionality could serious effect how we plan to roll out Explore...
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Bill Cicchetti commented,
Comments, even just last comment, would be great. Our CSM's provide reports to their clients with information on their ticket history. There are times these lists can be large and clients cannot e...
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Bill Cicchetti commented,
Hi Farhan, If the tickets as in a status of CLOSED you wont be able to add any survey results for them. If the tickets are in a status of Solved or less you could set up an automation to check fo...
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Bill Cicchetti created a post,
Alter behavior when Clicking the "Cancel" button on the warning about large data results clears entire query
I've found that when you are putting together a report in Explore that potentially can result in the return of a large data set and you click the "Cancel" button in the the pop-up dialogue box warn...
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Bill Cicchetti commented,
I have tried in Chrome and Edge. Same results in both
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Bill Cicchetti created a post,
Modifications made to custom Metric or Attribute saves even when the Save button is not clicked
I've noticed that if I go into an existing custom Metric or Attribute and make some changes but do not click the Save button it still maintains the modification to the metric. STR: 1) Create a cust...
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Bill Cicchetti commented,
I like the idea of the use of tags. Thanks Graeme!
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Bill Cicchetti commented,
Hi Viorica, Here is a link to a article with information on the process https://support.zendesk.com/hc/en-us/articles/360047788473-Explore-recipe-Change-color-of-one-touch-tickets-when-it-reaches...
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Bill Cicchetti created a post,
Capturing changes to Priority Field
AnsweredI am trying to create a SLA report and one of the things I would like to capture are the number of tickets that started with a Priority of Urgent Many of our tickets may start off as Urgent but are...