Bill Cicchetti
- Total activity 128
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 34
- Subscriptions 45
Activity overview
Latest activity by Bill Cicchetti-
Bill Cicchetti commented,
One thing I would love to see is the ticket form change on-the-fly once the requester is entered on the default ticket form(the form would change based on the org) we have 4 departments using our ...
-
Bill Cicchetti commented,
Thanks Kiran, How do you sign up to be a beta tester?
-
Bill Cicchetti commented,
Thanks Alan, I'm sure you know my next question ;) Do you know if there are any plans to? We rely heavily on that app but concerned about its longevity and keeping up with new functionality such ...
-
Bill Cicchetti commented,
Does this new functionality allow you to create dynamic field display like the Conditional Fields App does? For example selecting a value from the choice list of one field triggers the display of a...
-
Bill Cicchetti commented,
When generating a Jira ticket from ZD do all the comments from the ZD ticket get copied over? Is there a may to manage what comments get copied over?
-
Bill Cicchetti commented,
Another case in point. there is a known issue with using the canned CSAT functionality will auto-generate a Rating of BAD even when the client does not respond to the embedded survey We now have C...
-
Bill Cicchetti commented,
Hi Zach, Thanks for the feedback. I can understand why you cannot delete of modify it but don't see why you have to have it displayed in your primary list if you choose not to. Thanks again.
-
Bill Cicchetti commented,
I understand you cannot modify or delete the view for deleted tickets but why can you not remove it from displaying in your list?
-
Bill Cicchetti commented,
Is there any way to allow Team Leads to edit custom fields in ticket forms? We have a few departments using our instance and certain choice list fields such as Version, module,components need to...
-
Bill Cicchetti commented,
First of all thank you for the recipe. Its a great help. There is one tweak Id like to do. Id like to identify the number fo tickets someone not assigned to the ticket closes. Ex Agent A is assig...