Bill Cicchetti
-
Total activity296
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes63
-
Subscriptions116
Activity overview
Latest activity by Bill Cicchetti-
Bill Cicchetti commented,
Adding to the up votes. Users and managers lose confidence in the system when an intricate part of the communication channel such as email can have issues like this. Telling a client "we didn't ...
-
Bill Cicchetti commented,
How is the ticket form selected on the recipient ticket generation? I created a ticket in my Prod environment with one ticket form but the form used in the recipient ticket was different. Does ...
-
Bill Cicchetti commented,
Devan - Community Manager , Just to confirm. Currently there is no way to report on the last update by the assignee of the ticket?
-
Bill Cicchetti created a post,
Ability to easily report on Last Update by Assignee
It is common for managers to want to monitor the activity of tickets based on the last update provided by the assignee of the ticket. Currently there is no way that I am aware of of reporting on t...
-
Bill Cicchetti commented,
Would love to see this added. Hard to explain to the users why something deemed as basic as this is not available.
-
Bill Cicchetti commented,
would love to see this also. Only work around I found in Chrome is to reduce the Zoom to 90-80% depending on the length of the name
-
Bill Cicchetti commented,
Brett Bowser Was there any resolution to the issue that Ryan Boyer reported where Drillthrough is displaying all values and not restricted to the values pertaining to the cell your doing the drillt...
-
Bill Cicchetti commented,
Hey Brett, I put together a custom attribute : IF (VALUE(Requester wait time (min)) > 60*24*30)THEN ">30 days" ELSE " < 30 days" ENDIF The issue issue is it appears to take into account the s...
-
Bill Cicchetti commented,
Thanks Brett, I'll take a look. Would I have the ability to capture tickets in the past (i.e have already been closed or replied to) that had this scenario? We are looking to see how many tickets...
-
Bill Cicchetti created a post,
How to find all tickets < solved with no agent public comment for x days
Looking for a way to list details of all tickets <Solved that has not had a public reply from the assignee for a configurable amount of time. Currently looking to find all tickets in which the as...