Bill Cicchetti commented,
Hi Zach, Thanks for the feedback. I can understand why you cannot delete of modify it but don't see why you have to have it displayed in your primary list if you choose not to. Thanks again.
Bill Cicchetti commented,
I understand you cannot modify or delete the view for deleted tickets but why can you not remove it from displaying in your list?
Bill Cicchetti commented,
Is there any way to allow Team Leads to edit custom fields in ticket forms? We have a few departments using our instance and certain choice list fields such as Version, module,components need to...
Bill Cicchetti commented,
First of all thank you for the recipe. Its a great help. There is one tweak Id like to do. Id like to identify the number fo tickets someone not assigned to the ticket closes. Ex Agent A is assig...
Bill Cicchetti commented,
I understand some of the reasons some may not want the status to show in the My Activities page but in other cases the status means something to the end users versus say "open". Since we...
Bill Cicchetti commented,
Melissa, Since I'm not API savvy I will most likely use the batch updating functionality that is available in ZD. Basically you need to create a CSV file in a specific format with the records you ...
Bill Cicchetti created a post,
I have some questions on the use of dashboard filters for date ranges. Can someone explain the relationship between the date restrictions on you place on a report in the Filter section and the da...
Bill Cicchetti commented,
Thank you for the feedback Nicole Can I ask why ZD feels the current work flow is a better solution than the one requested above? Maybe I am missing something
Bill Cicchetti commented,
Is there a reason using the third party reporting application Skyvia allows you to see the email addresses?
Bill Cicchetti created a post,
I posted this in Product feedback but wanted to see if anyone else have this problem and possible solutions/work arounds. Currently when you restrict access to a Section in a Community category t...