Bill Cicchetti
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Total activity300
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Last activity
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Votes65
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Activity overview
Latest activity by Bill Cicchetti-
Bill Cicchetti commented,
Nice to see more options for reporting. Could this be used to find the following? Date of last public comment and total days since last public comment by the assignee
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Bill Cicchetti commented,
Saxon Clay It was the spaces (or lack there of)...Thanks!
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Bill Cicchetti commented,
Bumping to see if anyone can offer some advice on this one Thanks
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Bill Cicchetti commented,
Can anyone figure out why this custom attribute is not filtering out orgs with any of these tags? IF (NOT INCLUDES_ANY([Ticket organization tags] ,"yes-hosted","yes","yes-saas")) THEN [Ticket organ...
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Bill Cicchetti commented,
Adding to the up votes. Users and managers lose confidence in the system when an intricate part of the communication channel such as email can have issues like this. Telling a client "we didn't ...
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Bill Cicchetti commented,
How is the ticket form selected on the recipient ticket generation? I created a ticket in my Prod environment with one ticket form but the form used in the recipient ticket was different. Does ...
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Bill Cicchetti commented,
Devan - Community Manager , Just to confirm. Currently there is no way to report on the last update by the assignee of the ticket?
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Bill Cicchetti created a post,
Ability to easily report on Last Update by Assignee
It is common for managers to want to monitor the activity of tickets based on the last update provided by the assignee of the ticket. Currently there is no way that I am aware of of reporting on t...
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Bill Cicchetti commented,
Would love to see this added. Hard to explain to the users why something deemed as basic as this is not available.
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Bill Cicchetti commented,
would love to see this also. Only work around I found in Chrome is to reduce the Zoom to 90-80% depending on the length of the name