Bill Cicchetti
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Activity overview
Latest activity by Bill Cicchetti-
Bill Cicchetti commented,
Having two tabs for a ticket, one with all notes (Detailed notes) and one with flagged as "relevant" might work (summary) This way is easy to still see all notes if you want or the cond...
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Bill Cicchetti commented,
We sometimes have alot of trivial back and forth with a client such as "here is the meeting invite" "are you there" "thanks for the note" etc that "dilute"...
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Bill Cicchetti created a post,
Reporting on # of tickets closed and # of tickets assigned each month in Explore
Hello all, Here is the report Im trying to accomplish: On a month to month basis a report on each agent and/or for each department the # of tickets closed in a particular month and number of tic...
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Bill Cicchetti commented,
By the way Explore does allow you to report on email addresses
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Bill Cicchetti commented,
Thanks Ricardo for the feedback. I forgot about that functionality and it does help a bit. I still am wondering if there is a way to obtain there results without doing this additional step. Thank...
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Bill Cicchetti commented,
Anyone know of a way to stack the lines so current year/month is on top and previous year/month is below it so its easy to compare 2019 month to 2018 month?
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Bill Cicchetti created a post,
Make the active tab on a dashboard more apparent
One of the common requests I get from the end users after looking at the Explore dashboards is making whatever tab they are viewing more prominent. We have multiple tabs on our dashboards sometime...
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Bill Cicchetti created a post,
Ability to create a query with no Metric
I was hoping with Explore we would no longer be required to use a metric in a report/query. There are a number of times I simply want a list of relevant data without having to add a unneeded metric...
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Bill Cicchetti created a post,
Allow the ability to select specific ZD ticket to add a comment to from Jira when multiple ZD tickets are assigned to one Jira ticket
The Notify button in Jira that can be used to communicate back to the ZD ticket assignee does not have the functionality to differentiate between linked tickets when more than one ZD ticket is lin...
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Bill Cicchetti created a post,
Managing Datasets in Explore
I've been struggling managing datasets. Both OOB and Custom (new or cloned). Maybe Im not understanding the concept but it seems as though I'll be using a dataset to build queries and eventually ...