Bill Cicchetti
- Total activity 213
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 45
- Subscriptions 80
Activity overview
Latest activity by Bill Cicchetti-
Bill Cicchetti commented,
Another quick question..For those who dont currently have this option activated will it be required to move to this instead of the current CC functionality?
-
Bill Cicchetti commented,
Thanks Brett !
-
Bill Cicchetti commented,
Just started testing this in our Sandbox and had a quick question: Now that the CC field is gone off the ticket form how can you see everyone who is CC'd on the ticket?
-
Bill Cicchetti commented,
We are running into the same issue as @Edouard Madeuf and looking for suggestions The suggestions are not helpful as the suggestions look the same and it fails to differentiate the different betw...
-
Bill Cicchetti commented,
Hi ZD, I have been taking a look at the beta for followers and CC but it doesn't seem to provide the ability to create a view for either field. Is that correct?
-
Bill Cicchetti commented,
I have to agree with others posting here. Its disappointing that we would have to pay almost twice as much if we upgraded the Guide Plan for one core improvement in the product. It is nearly impo...
-
Bill Cicchetti commented,
Thanks Kyle for the feedback. Unfortunately this unsolved metric seems to only report on all current open tickets not at a point in time. Id like to know how many unsolved/assigned tickets an age...
-
Bill Cicchetti created a post,
Number of open tickets per agent or department at the end of each month
Hi all, Looking to create a report in Explore that will show how many assigned tickets are still open at the end of each month grouped by agent and/or support department(we have multiple support ...
-
Bill Cicchetti commented,
Is this section "CCs and followers" only available after you run the conversion process?
-
Bill Cicchetti commented,
Having two tabs for a ticket, one with all notes (Detailed notes) and one with flagged as "relevant" might work (summary) This way is easy to still see all notes if you want or the condensed view...