Bill Cicchetti
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Activity overview
Latest activity by Bill Cicchetti-
Bill Cicchetti created a post,
Alter behavior when Clicking the "Cancel" button on the warning about large data results clears entire query
I've found that when you are putting together a report in Explore that potentially can result in the return of a large data set and you click the "Cancel" button in the the pop-up dialogue box warn...
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Bill Cicchetti commented,
I have tried in Chrome and Edge. Same results in both
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Bill Cicchetti created a post,
Modifications made to custom Metric or Attribute saves even when the Save button is not clicked
I've noticed that if I go into an existing custom Metric or Attribute and make some changes but do not click the Save button it still maintains the modification to the metric. STR: 1) Create a cust...
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Bill Cicchetti commented,
I like the idea of the use of tags. Thanks Graeme!
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Bill Cicchetti commented,
Hi Viorica, Here is a link to a article with information on the process https://support.zendesk.com/hc/en-us/articles/360047788473-Explore-recipe-Change-color-of-one-touch-tickets-when-it-reaches...
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Bill Cicchetti created a post,
Capturing changes to Priority Field
AnsweredI am trying to create a SLA report and one of the things I would like to capture are the number of tickets that started with a Priority of Urgent Many of our tickets may start off as Urgent but are...
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Bill Cicchetti commented,
Agreed! Using the multi-select will help reduce the number of check box fields we need to capture the information we need on a user or org level
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Bill Cicchetti commented,
Post added: https://support.zendesk.com/hc/en-us/community/posts/360048029813-Explore-Simplify-the-process-of-colorization-of-results
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Bill Cicchetti created a post,
Explore:Simplify the process of colorization of results
I am requesting that the process of setting the color of the returned data in a report based on a value be simplified. Currently in order to set the color of s result based on the value returned y...
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Bill Cicchetti commented,
In this day and age I wouldn't expect someone having to go through this much to alter the color. IMO users trying to create a report wouldn't have the skill set to right out code such as above to ...