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Joe Tomminger

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Latest activity by Joe Tomminger
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    Joe Tomminger created a post,

    Making it easier for agents to find Macros

    I've seen this topic briefly mentioned but it seems yet to be fully explored in Support. Our team is approaching 500+ macros, and while we know how to find the popular ones, we are constantly strug...

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    Joe Tomminger commented,

    We're a little new to zendesk so this is exactly the type of thing we're excited about. The one thing I'm not sure works so well is the lack of "Ticket: Comment" as an action in the automation or ...