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Joe Tomminger

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Activity overview

Latest activity by Joe Tomminger
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    Joe Tomminger created a post,

    Making it easier for agents to find Macros

    1. Community
    2. Feedback on Support

    I've seen this topic briefly mentioned but it seems yet to be fully explored in Support. Our team is approaching 500+ macros, and while we know how to find the popular ones, we are constantly strug...

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    • 15 votes
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    Joe Tomminger commented,

    1. Community
    2. Zendesk on Zendesk
    3. Zendesk on Zendesk: Bump Bump Solve

    We're a little new to zendesk so this is exactly the type of thing we're excited about. The one thing I'm not sure works so well is the lack of "Ticket: Comment" as an action in the automation or ...

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