Travis Smith
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Total activity24
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Last activity
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Activity overview
Latest activity by Travis Smith-
Travis Smith commented,
I'm trying the same thing Sean mentioned earlier, creating a metric for tickets with two specific tags. I used the steps Joseph lists and I'm returning no results. Has anyone verified how to do this?
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Travis Smith commented,
I'm trying to get a demo of a successful SAML single sign on integration as a proof of concept for my Product and Engineering teams. Can you recommend a partner who could show me this in action?
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Travis Smith commented,
Hi Dwight, This happens enough that I really feel it's a design flaw. Here's a screenshot from the history of a real chat. You can see that the agent wraps of the chat and receives a positive rat...
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Travis Smith commented,
I haven't seen any changes that address this behavior. Another note: We occasionally have users click the thumbs down by mistake and leave positive remarks (see attached). This is a sore spot for m...
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Travis Smith created a post,
Feedback ratings not carried over to Zendesk reporting
Our support team has run into fairly regular scenarios where end users try to provide feedback and the feedback does not make it into our reporting. Issue #1 -- Users will reply directly to feedba...
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Travis Smith commented,
Thanks Creighton! I'm up and running.
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Travis Smith commented,
I'm also getting the error that Kevin lists: Liquid error: undefined method `to_liquid' for #Ticket:0x007fccbda3c028> My URL: https://subdomain.zendesk.com/api/v2/users/{{ticket.requester.id}}.j...