Travis Smith

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Recent activity by Travis Smith

I'm trying the same thing Sean mentioned earlier, creating a metric for tickets with two specific tags. I used the steps Joseph lists and I'm returning no results. Has anyone verified how to do this?
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- Travis Smith
- Created January 11, 2017 19:46
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I'm trying to get a demo of a successful SAML single sign on integration as a proof of concept for my Product and Engineering teams. Can you recommend a partner who could show me this in action?
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- Travis Smith
- Created December 25, 2016 16:07
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Hi Dwight, This happens enough that I really feel it's a design flaw. Here's a screenshot from the history of a real chat. You can see that the agent wraps of the chat and receives a positive rat...
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- Travis Smith
- Created January 25, 2016 22:29
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I haven't seen any changes that address this behavior. Another note: We occasionally have users click the thumbs down by mistake and leave positive remarks (see attached). This is a sore spot for m...
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- Travis Smith
- Created January 15, 2016 20:45
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Thanks Creighton! I'm up and running.
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- Travis Smith
- Created May 28, 2015 17:43
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I'm also getting the error that Kevin lists: Liquid error: undefined method `to_liquid' for #Ticket:0x007fccbda3c028> My URL: https://subdomain.zendesk.com/api/v2/users/{{ticket.requester.id}}.j...
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- Travis Smith
- Edited May 28, 2015 17:15
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