Sawyer Perry
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Activity overview
Latest activity by Sawyer Perry-
Sawyer Perry commented,
Hi, we also need to be able to mask or pause/resume recording in Talk. We were told the functionality should be added sometime in Q2 of this year. Is there an update or an ETA on that? Thanks!
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Sawyer Perry commented,
Hi, I'd like to reiterate everything Matt Flowitt said. We would love to set up multiple schedules per number or even just different messages. We certainly don't need a brand new IVR flow for holi...
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Sawyer Perry created a post,
Customize Arrangement/Order of Chat Departments
AnsweredIt looks like right now Zopim automatically arranges your chat departments alphabetically. We'd love to be able to choose which department comes up first and the order to be more in line with the d...
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Sawyer Perry created a post,
Email Alert sent to admins/supervisors in the event that a department has no agents logged in.
AnsweredThis would be a great feature and something we currently have for phones with inContact that is super helpful in making sure we're staffed properly. Thanks!