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Michael Lynch

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Latest activity by Michael Lynch
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    Michael Lynch commented,

    1. Community
    2. Guide Q&A
    3. UNC links in articles

    Forgive me, Socorro. I thought you were with Zendesk! Since I'm paying them, I'll rattle their cage about it. Thank-you so much for your time and assistance!! If I get this figured out, I'l post it...

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    Michael Lynch commented,

    1. Community
    2. Guide Q&A
    3. UNC links in articles

    Socorro,   Here is the Inspect Element that I don't think I sent you before. This is using the manually inputted syntax:   <p><a href="file://netapp-0/netadmin">Link Test</a></p>   and choosing Ope...

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    Michael Lynch commented,

    1. Community
    2. Guide Q&A
    3. UNC links in articles

    Socorro, Once again, thanks for sticking with this. So you know, the KB is the default one that Zendesk hosts. Its not on my website. So there's no fancy js or CSS. Also, our browser setup is as v...

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    Michael Lynch commented,

    1. Community
    2. Guide Q&A
    3. UNC links in articles

    Socorro,   When I use this syntax:   <a href="file://server/folder/folder2/folder3/">Local Folder</a>   The link doesn't work at all. In the Inspect Element, it shows as: <a>Link</a> When I put fil...

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    Michael Lynch commented,

    1. Community
    2. Guide Q&A
    3. UNC links in articles

    So, just in case this isn't weird enough, I can click on the hyperlinked text in the editing portal and the link works fine. Go to the actual KB page, nothing.

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    Michael Lynch commented,

    1. Community
    2. Guide Q&A
    3. UNC links in articles

    So I tried  <a href="http://file://server/folder/folder2/folder3/">Local Folder</a> That at least acted like a hyperlink, opened a new tab, but it stripped out the : after File, so I got an error t...

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    Michael Lynch commented,

    1. Community
    2. Guide Q&A
    3. UNC links in articles

    Socorro,   I don't have Edge. We're running IE 11 on Windows 7. I can manually type file://///servername/share in the IE address field and the file browser pops up as desired. That says to me that ...

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    Michael Lynch commented,

    1. Community
    2. Guide Q&A
    3. UNC links in articles

    Socorro,   Thanks so much for responding! I tried your suggestion, but I can't get it to work. I tried it both by typingit into the source code view, and by using the Insert Link tool. When I teste...

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    Michael Lynch commented,

    1. Support
    2. ...
    3. Workflows
    4. About triggers and how they work

    Suhas, Thank-you for your prompt reply! I am not well-versed in Zendesk, so please forgive what might be very elementary questions.  The form I am referring to is the Submit a Form that our users w...

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    Michael Lynch commented,

    1. Support
    2. ...
    3. Workflows
    4. About triggers and how they work

    Is there some way to create a trigger that is a field in the the submission form?

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