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Rafael Marquez Montes

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Latest activity by Rafael Marquez Montes
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    Rafael Marquez Montes commented,

    Hi Everyone   I just found out because a colleague told me, that when you open a JIRA issue's page which has associated Zendesk tickets, the fields are updated and now it has the ticket count assoc...

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    Rafael Marquez Montes commented,

    Hi After having a long conversation with your Tier 2 Agent I realized that there are two behaviors related to business hours which make no sense to me.   The first thing is that if somebody works o...

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    Rafael Marquez Montes commented,

    How will Zendesk know which branding to use when we generate an internal ticket which is going to a customer? Example: I have Brand A and Brand B. I try to send a ticket to a requester (I create...