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Rafael Marquez Montes

  • Total activity 16
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Latest activity by Rafael Marquez Montes
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    Rafael Marquez Montes commented,

    Hi Everyone   I just found out because a colleague told me, that when you open a JIRA issue's page which has associated Zendesk tickets, the fields are updated and now it has the ticket count assoc...

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    Rafael Marquez Montes commented,

    Hi After having a long conversation with your Tier 2 Agent I realized that there are two behaviors related to business hours which make no sense to me.   The first thing is that if somebody works o...

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    Rafael Marquez Montes commented,

    Hi all I have reached this post from https://support.zendesk.com/hc/en-us/community/posts/203410406-CC-problem I believe that setting an option such as "Only Agents can remove CCs" as t...

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    Rafael Marquez Montes commented,

    Hi there I am currently experiencing this problem too and I had to take a decission. I set the "Only agents can add CCs" which is reducing but not solving the situation, since an answer f...

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    Rafael Marquez Montes commented,

    How will Zendesk know which branding to use when we generate an internal ticket which is going to a customer? Example: I have Brand A and Brand B. I try to send a ticket to a requester (I create...