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Christopher Hanson

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Latest activity by Christopher Hanson
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    Christopher Hanson created an article,

    Is it possible use IP's to identify tickets?

    Question We have a specific IP addresses that we are looking to manage tickets from in a particular workflow. Is it possible to use an IP address to identify tickets to build a workflow around for ...

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    Christopher Hanson created an article,

    What determines the Help Center language that users see?

    Question I have an end user who sees a different translated version of Help Center depending on whether they access Help Center from a computer or a mobile device. What determines the language of H...

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    Christopher Hanson created an article,

    Does Zendesk support CSP Headers?

    Question Does Zendesk support the use of Content Security Policy Headers (CSP Headers) in the Help Center?  Answer  No, Zendesk omits CSP headers and there is not currently a way to add them. CSP h...

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    Christopher Hanson created an article,

    How can I bulk delete spam tickets in Zendesk?

    Overview In the event that your Zendesk account has been spammed and you suddenly find yourself in need of a way to bulk delete many tickets at a time, what are your options? This article will outl...

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    Christopher Hanson created an article,

    In what order do Talk greetings play?

    Question In what order do Talk greetings play? Answer  Talk greetings will be played in the following sequence. Please note that this is the out of the box functionality and it could vary depending...

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    Christopher Hanson created an article,

    Will Answer Bot serve articles in any variant of a language?

    Question Will Answer Bot serve languages in English to agents with any type of English as their default language?  For example, an article only exists in British English, will a user with US Englis...

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    Christopher Hanson created an article,

    Why should I not use my company support address as my user login email?

    Question Why should I not use my company support address as my user login email? Answer  By default Zendesk will not allow an email address to be used as both a Support address and user profile add...

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    Christopher Hanson created an article,

    Support options for Chat Lite plan

    Question What are my options for getting support on the Chat Lite plan? Answer  Chat Lite plan customers have two options for getting support: We do not provide 1:1 support for this plan, except f...

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    Christopher Hanson created an article,

    Will deleting an organization in Salesforce delete it in Zendesk as well?

    Question  Will deleting an organization in Salesforce delete it in Zendesk as well? Answer  No, the Salesforce to Zendesk organization sync will only update or create new organizations within Zende...

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    Christopher Hanson created an article,

    Can I edit the meta description tags in an article?

    Question Can I edit the meta description tags in an article? Answer  No, there is no native way to edit the meta description tags at the article level. You can however adjust metadata in the Docume...