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Christopher Hanson

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Latest activity by Christopher Hanson
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    Christopher Hanson created an article,

    Can anonymous users access assets in Help Center?

    Question Can anonymous users access assets in Help Center?  Answer  Yes, anonymous users can access assets within your Help Center, only if that anonymous user has the direct URL link for an asset....

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    Christopher Hanson created an article,

    Can I automatically assign a ticket to the forwarding agent?

    Question Can I automatically assign a ticket to the forwarding agent, when using the agent forwarding feature? Answer  Yes, this is possible to do via the Mail API. The agent that is forwarding the...

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    Christopher Hanson created an article,

    Can I configure a trigger to add a comment to a ticket?

    Question Can I configure a trigger to add a comment to a ticket? Answer  No, it is not natively possible to have a trigger add a comment to a ticket. Triggers can send notifications to users contai...

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    Christopher Hanson created an article,

    Can I send one email to create two different tickets in two Zendesk accounts?

    Question Can I send one email to create two different tickets in two Zendesk accounts? Answer  No, currently it is not possible to send one email to create two different tickets in two Zendesk Acco...

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    Christopher Hanson created an article,

    How to create a holiday notification trigger

    Fastpath: Admin > Business Rules > Triggers Overview Your company is closed for a holiday and you want to send a different notification to any customer who creates a ticket while your compan...

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    Christopher Hanson created an article,

    How can I tell if my email notifications are being sent to the end-user?

    Question How can I tell if my email notifications are being sent to the end-user? Answer  It is possible to view if a notification was sent out on a ticket update by viewing the audit trail in a ti...

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    Christopher Hanson created an article,

    Does the Support WYSIWYG editor in tickets support HTML?

    Question Does the Support WYSIWYG editor in tickets support HTML? Answer  No, the ticket comment WYSIWYG editor does not support raw HTML. However you can paste rendered HTML into the WYSIWYG edito...

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    Christopher Hanson commented,

    Hey Collin, In order to reorder ticket fields on a specific ticket form you will want to navigate to Admin > Manage > Ticket form and select the desired form. With the form open, you will be ...

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    Christopher Hanson commented,

    Hi Staci and Heather, In most manual forward situations the CC's are stripped when the agent clicks Forward in their mail client. This means that the CC's are likely being removed before the email ...

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    Christopher Hanson created an article,

    Are outgoing emails in Zendesk encrypted to end-users? 

    Question Are outgoing emails in Zendesk encrypted to end-users?  Answer  No, Zendesk does not currently offer inbound or outbound encryption, for emails, of any kind.  If the server requests TLS (T...