J.Michael Wagner
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Total activity23
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Last activity
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Activity overview
Latest activity by J.Michael Wagner-
J.Michael Wagner commented,
Hey 胡斯文, From testing, simply stating zh looks to default to zh-cn while stating en will default to en-US. You can always test out functionality by creating a local HTML page and throwing in the wi...
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J.Michael Wagner commented,
Hey Zach, I will address your concerns in a ticket with us. Please look out for an email from myself. Our development team has looked into this and cannot provide any timeline as far as implementat...
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J.Michael Wagner commented,
Hey Amanda, Unfortunately you would not be able to utilize a trigger to set the date field based on another date field. One solution would be to use a web hook in your triggers and notify an exter...
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J.Michael Wagner commented,
Hey Bhargav, You can create the targets via the API using the following: https://developer.zendesk.com/rest_api/docs/core/targets Then implement them into triggers by creating them or updating exi...
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J.Michael Wagner commented,
Hey Sedat, I am going to pull this into a ticket to discuss since I believe we will need to look into your implementation of JWT SSO. Look out for my email that will include the Ticket ID!
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J.Michael Wagner commented,
Hey Wolf, If the user's have a consistent email address from your SSO directory -> Zendesk, it will attribute any additional information to that specific user. SSO will only create a new user if th...
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J.Michael Wagner commented,
Hey Omkar, Unfortunately Chat does not currently support that same Global OAuth method that is available in the Support product. This has been brought to the attention of our Chat team as a suggest...
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J.Michael Wagner commented,
Hey Esteban! Application to Modal communication changed a little bit from v1 to v2. The apps framework exists in a sandboxed iframe, the modal and app instance are actually two seperate iframes. P...