Avatar

Stephanie Phillips

  • Total activity
    11
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    0 users
  • Votes
    1
  • Subscriptions
    6

Activity overview

Latest activity by Stephanie Phillips
  • Avatar

    Stephanie Phillips created a post,

    Reporting on Dollar Value per Time Spent on a Ticket

    I have a custom numeric field for "deal value" signifying the value of the deal for which the ticket is requested. (We are an internal Zendesk supporting a sales team.) I also have the time trackin...

  • Avatar

    Stephanie Phillips commented,

    Hi Joseph, This is super helpful. I'm having trouble creating the custom metric though, getting an error of  Unexpected 'T'. Expecting: ELEM_IDENTIFIER, IDENTIFIER, TEXT_ELEM, OBJECT   I haven't go...

  • Avatar

    Stephanie Phillips created a post,

    Report on # of Tickets Updated in a given time

    Answered

    I feel like this should be easy but am having trouble making it work. Is there a good way to report on total # of tickets updated (i.e. worked on) in a given month? I can easily report on # of tick...

  • Avatar

    Stephanie Phillips commented,

    Does this require a specific browser (or flash)? It doesn't seem to work for us, and I know we recently blocked some plugins and flash as they had security issues in browsers, so wondering if it is...