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Stephanie Phillips

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  • Reporting on Dollar Value per Time Spent on a Ticket

    I have a custom numeric field for "deal value" signifying the value of the deal for which the ticket is requested. (We are an internal Zendesk supporting a sales team.) I also have the time trackin...

  • Report on # of Tickets Updated in a given time

    Answered

    I feel like this should be easy but am having trouble making it work. Is there a good way to report on total # of tickets updated (i.e. worked on) in a given month? I can easily report on # of tick...