Gene Henson
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Last activity
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Activity overview
Latest activity by Gene Henson-
Gene Henson commented,
I completely agree with this. We're trying to setup a scenario where an agent transfers a ticket to someone with a different skill. We do this kind of stuff with macros so that we can set multiple ...
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Gene Henson created a post,
Make html elements conditional based on user
AnsweredI think this is not possible, but I wanted to double check here. Suppose we have the typical scenario where our users are broken into groups based on what they've purchased. I want to have some inf...
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Gene Henson commented,
We've just run in to this problem as well. We really need the option to let "agents" moderate content in the community without giving them the "manager" role in Help Center. This is a really major ...
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Gene Henson commented,
Sometimes Zendesk really disappoints me. But, it's never really the product, it's always their employees. This is an obviously needed feature that most of your competitors have (in the chat space)....
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Gene Henson commented,
I'd also like to see this feature. Using the API is an option, but it seems like a lot of overhead for something that should be built.