Gene Henson
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Activity overview
Latest activity by Gene Henson-
Gene Henson commented,
I completely agree with this. We're trying to setup a scenario where an agent transfers a ticket to someone with a different skill. We do this kind of stuff with macros so that we can set multiple ...
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Gene Henson created a post,
Make html elements conditional based on user
AnsweredI think this is not possible, but I wanted to double check here. Suppose we have the typical scenario where our users are broken into groups based on what they've purchased. I want to have some inf...
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Gene Henson created a post,
Add SLA status to Ticket Endpoint
We have a custom dashboard where we would like to see: Tickets in breach of SLA Tickets that will breach in the next X minutes/hours It's currently a very non-trivial amount of work to track SLA ...
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Gene Henson commented,
I've had the same export/import issue with the maniffest.json files. Please let me know if I should create a ticket for it too.
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Gene Henson commented,
We've just run in to this problem as well. We really need the option to let "agents" moderate content in the community without giving them the "manager" role in Help Center. This is a really major ...
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Gene Henson commented,
Sometimes Zendesk really disappoints me. But, it's never really the product, it's always their employees. This is an obviously needed feature that most of your competitors have (in the chat space)....
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Gene Henson commented,
I'd also like to see this feature. Using the API is an option, but it seems like a lot of overhead for something that should be built.
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Gene Henson commented,
This would be super useful for us too. Would also save some manual reports.