Recent searches


No recent searches

Kristen Vanderkooy's Avatar

Kristen Vanderkooy

Joined Feb 10, 2025

·

Last activity Feb 10, 2025

Following

0

Followers

0

Total activity

1

Votes

0

Subscriptions

0

ACTIVITY OVERVIEW

Latest activity by Kristen Vanderkooy

Kristen Vanderkooy created a post,

Post Q&A - Reporting and analytics

Hello -  I am looking to build a report that can give me the following metrics. Report on how many tickets are solved within X number of days. Ideally I would like to see percentages of tickets solved in 1, 2, 3, 4, 5, 6, 7 days. I would also like to see this by agent. I would also like to compare weeks to see if there is improvement over time. Is this possible?

Posted Feb 10, 2025 · Kristen Vanderkooy

0

Followers

0

Votes

0

Comments