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Mauricio Diaz's Avatar

Mauricio Diaz

Joined Jan 23, 2025

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Last activity Feb 05, 2025

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Latest activity by Mauricio Diaz

Mauricio Diaz commented,

Community comment Developer - Zendesk APIs

I just noticed that I've got a Legacy plan (Essential). That explains why I'm not able to see those options when clicking on Apps and integrations. 

 

Is this the reason why I'm getting that response when creating the trigger?

View comment · Posted Feb 05, 2025 · Mauricio Diaz

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Mauricio Diaz commented,

Community comment Developer - Zendesk APIs

Hi Christopher.

 

Thanks for replying :^)

 

I follow that guide, but here:

"In Admin Center, click Apps and integrations in the sidebar, then select Actions and webhooks > Webhooks."

 

After clicking on the admin center I could not find any “Actions and Webhooks” options. All the available options that appear are in the attached screenshot: apps_and_integration.png

 

Instead, I was able to check its status by listing my webhooks in API to confirm that it is active (attached picture: webhook.png)

 

View comment · Posted Feb 05, 2025 · Mauricio Diaz

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Mauricio Diaz created a post,

Post Developer - Zendesk APIs

Steps to reproduce

 

1. Create a webhook as listed here: 

https://developer.zendesk.com/api-reference/webhooks/webhooks-api/webhooks/#create-or-clone-webhook 

Setting “subscriptions” property as: 

"subscriptions": [

                "conditional_ticket_events"

],

 

2.  Send a POST request to:  https://my-subdomain.zendesk.com/api/v2/triggers

Create the body according to:

https://developer.zendesk.com/api-reference/ticketing/business-rules/triggers/#create-trigger

Set the action as suggested here to notify a webhook when trigger is fired:

https://developer.zendesk.com/documentation/ticketing/reference-guides/actions-reference/#additional-actions-for-ticket-triggers-and-automations

 

The body remains as:

{
  "trigger": {
    "title": "Testing",
    "description": "Test Trigger to Notify Webhook",
    "actions": [
      {
        "field": "notification_webhook",
        "value": [
        "My Webhook ID",
        "{\"ticket-title\": \"{{ticket.title}}\",\"test\": \"Sample\"}"
         ]
      }
    ],
    "conditions": {
      "all": [
        {
          "field": "status",
          "operator": "is",
          "value": "new"
        }
      ],
      "any": []
      }
    }
}

 

Expected behavior:

Trigger is created succesfully

 

Current behavior:

I'm getting the following response:

{

    "error": "RecordInvalid",

    "description": "Record validation errors",

    "details": {

        "base": [

            {

                "description": "Invalid rule target: notification_webhook"

            }

        ]

    }

}

 

 

Am I doing something wrong?

Edited Jan 24, 2025 · Mauricio Diaz

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Mauricio Diaz commented,

Community comment Developer - Zendesk APIs

Is “notification_webhook” still available? When trying to create a trigger through the API, I've got the following error: 

{

    "error": "RecordInvalid",

    "description": "Record validation errors",

    "details": {

        "base": [

            {

                "description": "Invalid rule target: notification_webhook"

            }

        ]

    }

}

 

Also, in the zendesk admin panel, when I create a trigger and define the action, I don't see the notification_webhook option.

I'm guessing it does not work anymore, does it?

 

The body request I'm sending is literally the same as the one above (excluding category_id param and obviously changing the webhook id)

View comment · Posted Jan 23, 2025 · Mauricio Diaz

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