Recent searches
No recent searches

Mauricio Diaz
Joined Jan 23, 2025
·
Last activity Feb 05, 2025
Following
0
Followers
0
Total activity
6
Votes
0
Subscriptions
2
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Mauricio Diaz
Mauricio Diaz commented,
I just noticed that I've got a Legacy plan (Essential). That explains why I'm not able to see those options when clicking on Apps and integrations.
Is this the reason why I'm getting that response when creating the trigger?
View comment · Posted Feb 05, 2025 · Mauricio Diaz
0
Followers
0
Votes
0
Comments
Mauricio Diaz commented,
Hi Christopher.
Thanks for replying :^)
I follow that guide, but here:
"In Admin Center, click Apps and integrations in the sidebar, then select Actions and webhooks > Webhooks."
After clicking on the admin center I could not find any “Actions and Webhooks” options. All the available options that appear are in the attached screenshot: apps_and_integration.png
Instead, I was able to check its status by listing my webhooks in API to confirm that it is active (attached picture: webhook.png)
View comment · Posted Feb 05, 2025 · Mauricio Diaz
0
Followers
0
Votes
0
Comments
Mauricio Diaz created a post,
Steps to reproduce
1. Create a webhook as listed here:
https://developer.zendesk.com/api-reference/webhooks/webhooks-api/webhooks/#create-or-clone-webhook
Setting “subscriptions” property as:
"subscriptions": [
"conditional_ticket_events"
],
2. Send a POST request to: https://my-subdomain.zendesk.com/api/v2/triggers
Create the body according to:
https://developer.zendesk.com/api-reference/ticketing/business-rules/triggers/#create-trigger
Set the action as suggested here to notify a webhook when trigger is fired:
The body remains as:
{
"trigger": {
"title": "Testing",
"description": "Test Trigger to Notify Webhook",
"actions": [
{
"field": "notification_webhook",
"value": [
"My Webhook ID",
"{\"ticket-title\": \"{{ticket.title}}\",\"test\": \"Sample\"}"
]
}
],
"conditions": {
"all": [
{
"field": "status",
"operator": "is",
"value": "new"
}
],
"any": []
}
}
}
Expected behavior:
Trigger is created succesfully
Current behavior:
I'm getting the following response:
{
"error": "RecordInvalid",
"description": "Record validation errors",
"details": {
"base": [
{
"description": "Invalid rule target: notification_webhook"
}
]
}
}
Am I doing something wrong?
Edited Jan 24, 2025 · Mauricio Diaz
0
Followers
2
Votes
4
Comments
Mauricio Diaz commented,
Is “notification_webhook” still available? When trying to create a trigger through the API, I've got the following error:
{
"error": "RecordInvalid",
"description": "Record validation errors",
"details": {
"base": [
{
"description": "Invalid rule target: notification_webhook"
}
]
}
}
Also, in the zendesk admin panel, when I create a trigger and define the action, I don't see the notification_webhook option.
I'm guessing it does not work anymore, does it?
The body request I'm sending is literally the same as the one above (excluding category_id param and obviously changing the webhook id)
View comment · Posted Jan 23, 2025 · Mauricio Diaz
0
Followers
0
Votes
0
Comments