Avatar

Alex Farquharson

  • Total activity
    6
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    0 users
  • Votes
    0
  • Subscriptions
    2

Activity overview

Latest activity by Alex Farquharson
  • Avatar

    Alex Farquharson commented,

    @Jenny - This issue popped up for us again this week and we had to re-open our ticket with Zendesk - below is what we received back on Wednesday - does not look like they have fixed the issue "Taki...

  • Avatar

    Alex Farquharson commented,

    @David - received an update on our ticket this afternoon and Zendesk indicated that they had reports of this issue in Q4, but nothing in January.  We checked some Jan data today and it looks ok.  S...

  • Avatar

    Alex Farquharson commented,

    @Helen Vieira - Thank you for the response.  I have examples of tickets opened as recently as last month that have carried the time over(screenshot below).  We opened a ticket with Zendesk support ...

  • Avatar

    Alex Farquharson commented,

    Has anyone run into the situation where tickets that are created as a "Follow Up" ticket to a closed ticket copies the time from the closed ticket to the new ticket?  The end result is that your ti...