Andrew Checkley
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Total activity129
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Last activity
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Activity overview
Latest activity by Andrew Checkley-
Andrew Checkley commented,
The Regular expression example. Here's a regular expression for a U.S. social security number: \b[0-9]{3}-[0-9]{2}-[0-9]{4}\b. Is different to the example shown in the screen shot showing the prod...
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Andrew Checkley commented,
@Trapta, Works a treat thank you :)
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Andrew Checkley commented,
@Wes, Thanks for the above just been testing this along with the changes that @Jessica Allen requested. however when dropping down a section to reveal the articles clicking the article then drops ...
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Andrew Checkley commented,
Hi all, In the interest of sharing as I have found many additions on the community that have been helpful, we are using the above method within our help centre but have amended the code as follows ...
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Andrew Checkley commented,
You would need to be logged in as an admin and then 1. click on "Guide Admin" Top right. 2. Eye icon (left bar) Customize design. 3. View theme 4. three little dots in a square icon "Edit code" 5. ...
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Andrew Checkley commented,
@Vincent, Excellent thank you, exactly what I needed :) Cheers Andrew
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Andrew Checkley created a post,
Able to view existing queeries
Hi, One of the quickest methods for me when we first moved over to Zendesk and Insights was the ability to view the report structure within the pre-built dashboards that were provided by default. I...
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Andrew Checkley commented,
Hi, I cannot see an option to export this data to excel or CSV is it possible to obtain a list of suspended users to excel? Many thanks Andrew
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Andrew Checkley commented,
Looks good, but needs automatic intelligent routing. i.e. assigning to the appropriate person at point of raise. if multiple matches then assign to the agent with the least amount requests taking i...
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Andrew Checkley commented,
Same as others above, I have tried playing with it in sandbox and although setup as described no routing occurs ?