Andrew Checkley commented,
@Wes, Thanks for the above just been testing this along with the changes that @Jessica Allen requested. however when dropping down a section to reveal the articles clicking the article then drops ...
Andrew Checkley commented,
Agree with both comments, A tag to allow reporting to show viability of the numbers that have been closed in this way is essential. Additionally a private comment or trigger-able event when selecti...
Andrew Checkley commented,
Hi all, In the interest of sharing as I have found many additions on the community that have been helpful, we are using the above method within our help centre but have amended the code as follows ...
Andrew Checkley commented,
You would need to be logged in as an admin and then 1. click on "Guide Admin" Top right. 2. Eye icon (left bar) Customize design. 3. View theme 4. three little dots in a square icon "...
Andrew Checkley commented,
@Will, I have been looking at this also and question the accuracy of the backlog calculation. I have a ticket open but will report back. Thanks Andrew
Andrew Checkley commented,
I have checked the deleted ticket count and this rests at 45 for the month of August so its not down to that?
Andrew Checkley created a post,
All, I'm trying to understand the Backlog ticket count calculation. I'm reporting the following Jul 842 Aug 866 We received 2519 new tickets in Aug and closed 2486 So if I take the backlog position...
Andrew Checkley commented,
Excellent thank you.
Andrew Checkley commented,
Hi, I cannot see an option to export this data to excel or CSV is it possible to obtain a list of suspended users to excel? Many thanks Andrew
Andrew Checkley created a post,
All, A little help if possible as don't seem to be able to get my head round the requirements for this. I would like a metric that will show the total count of tickets that were resolved in under 4...