Excellent thank you.
Hi, I cannot see an option to export this data to excel or CSV is it possible to obtain a list of suspended users to excel? Many thanks Andrew
All, A little help if possible as don't seem to be able to get my head round the requirements for this. I would like a metric that will show the total count of tickets that were resolved in under 4...
@Nicole, Obviously but its good to know and understand that customer feedback is being fed back to the appropriate teams.
@Kiran Max Weber, I asked previously regarding have this at a user/org level and received the same feedback. Do you think you could pass it over to the those that are responsible please? Thanks Andrew
Looks good, but needs automatic intelligent routing. i.e. assigning to the appropriate person at point of raise. if multiple matches then assign to the agent with the least amount requests taking i...
Same as others above, I have tried playing with it in sandbox and although setup as described no routing occurs ?
Works well thank you, Note to others, takes into account user access so will only allow the viewing of tickets either logged in the name of the current logged in user or those that user is CC'd int...
Possibility of this reaching user or org field options?
Are you sure its the script that's incorrect? I have compared to my own and they match other than + item.body + which I removed as I did not require it. Thanks Andrew